Jennifer Olson
Sr. Business Analyst at Global FIS- Claim this Profile
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English Native or bilingual proficiency
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Bio
Credentials
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Certified Healthcare Reform Specialist (CHRS)
Health Care Reform Center and Policy InstituteFeb, 2017- Oct, 2024
Experience
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Global FIS
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IT Services and IT Consulting
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200 - 300 Employee
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Sr. Business Analyst
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Jan 2019 - Present
• Support 150+ clients using the compliance-related software systems in the financial services industry; Protegent Surveillance, Protegent Onboard, Protegent Market Abuse. • Assess customer needs, recommend solutions, configure system settings, rule parameters and train system users, create user guides for internal customers as well as external customers. Document processes.• Manage system errors, daily batch issues, change requests, support tickets, and client expectations. • Work effectively with internal groups; Implementations, Operations, Change Management, Technical Support, etc,
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Implementation Specialist II
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Jul 2016 - May 2018
• Implemented solutions to clients, following guidelines, and in accordance with client expectations.• Oversaw 7 projects as main point of contact to implement on ADPHC system, involving requirements analysis, data gathering, system configuration, testing, etc.• Verified human resources, benefit, payroll, leave of absence, historical, and ongoing files were as per ADP specifications. Processed and reviewed file error logs, ensuring corrections were made.• Received Certified Healthcare Reform Certification (CHRS) Certification.• Presided as liaison between clients, managers, and programmers, resolving issues.• Trained 50+ users on ADP4ME and ADPHC, enabling understanding of uses and functions.• Assisted multiple co-workers with client-overrides, measurement suppressions, etc. during year-end time-crunches, certifying IRS documents were submitted by deadlines.
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FIS Global
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Computer Games
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100 - 200 Employee
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Implementations/Conversion Analyst
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Dec 2010 - Mar 2016
• Executed finance client's products and systems and conversion of client data and systems to complete functionality. • Developed and implemented innovative, new email project submission site used by 500 employees, allowing users to submit job requests to a separate email rather than use personal email.• Created 20 page, step-by-step manual, empowering five implementation team members to assign projects.• Educated and advised 3.5K clients on new processes in receiving financial information, permitting clients to receive financial information and knowing it is secure.• Recognized for being ‘favorite analyst’ to contact for system questions.
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American Express
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United States
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Financial Services
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700 & Above Employee
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Systems Analyst
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Jan 2008 - Dec 2010
• Formulated and defined computer systems' scope and objectives through research and analysis of department's business systems and industry requirements.• Designed, tested, and enforced department policies and procedures of Business Continuation Plan, confirming functions would continue to be worked in event of an emergency.• Completed 60 projects, working through entire software development life cycle process.• Improved efficiency of ARS processes by limiting access, decreasing errors by 75%.• Assigned as backup configuration analyst in team of 10 to input changes to production.• Cross-trained on four different processes in department, increasing knowledge of workflow.
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Education
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University of Phoenix
Bachelor’s Degree, Business Management -
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University of Phoenix-Utah Campus
Masters, Psychology
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