Experience

National Ovarian Cancer Coalition

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Patient Support & Mission Programs

  • Nov 2020 - Present



Susan G. Komen

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Education & Patient Support Manager

  • Dec 2007 - Jun 2020

  Dallas, TX Komen's mission is to save lives by meeting the most critical needs in our communities and investing in breakthrough research to prevent and cure breast cancer. My role is to provides resources to empower people to make informed breast care decisions for themselves and as they advocate for others. I provide information that is safe, accurate, current, consistent and evidence-based for a variety of audiences. As a seasoned public speaker and trainer, I aim to make complex and sometimes… Show more Komen's mission is to save lives by meeting the most critical needs in our communities and investing in breakthrough research to prevent and cure breast cancer. My role is to provides resources to empower people to make informed breast care decisions for themselves and as they advocate for others. I provide information that is safe, accurate, current, consistent and evidence-based for a variety of audiences. As a seasoned public speaker and trainer, I aim to make complex and sometimes difficult information easier to understand so that individuals can feel empowered to take action in regard to their health. I also manage the development, implementation and evaluation of new educational programs and/or materials and e-learning curriculum.

• Susan G. Komen Breast Care Helpline Manager

  • Aug 2005 - Nov 2007

  In this role I supervised and coached helpline staff and volunteers to provide breast cancer information to the public that is safe, accurate, current, consistent and evidence-based. I retained and built relationships with volunteers by matching their unique skills to tasks.

• Susan G. Komen Breast Care Helpline Specialist

  • Oct 1998 - Jul 2005

  As a helpline specialist I researched and responded to telephone, email and other inquiries regarding breast health and breast cancer information, support and resources utilizing compassionate and active listening skills. I demonstrated the ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.