Jennifer Leupold
Revenue Cycle Account Manager - Neurology at Massachusetts General Physicians Organization (MGPO)- Claim this Profile
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Bio
Linda Grandinetti
Jennifer is a organized and detailed manager. She is personable and fun to work with. She has a strong work ethic and is professional in her performance. I feel that Jennifer is a strong leader and is not afraid to handle the challenges that arise with the job.
Ashley Kirkwood
I have had the opportunity to work with Jennifer Leupold for the past 5 years in her work as a Program Operations Specialist with Harvard Vanguard Medical Associates. By compiling and analyzing the monthly clinic data, she has been able to provide valuable insights and feedback as far as how best to support their patients and the rest of her team. Additionally, she is proficient in generating reports and presenting data. She is an advocate for the program, the team, and most importantly, the patients. In the past year, Jen has taken the lead role in the organization and development of many of the clinic marketing materials. Using the data, she provides follow-up and accountability in working both with the internal HMR team, HVMA Marketing representatives, and HMR corporate. More specifically, she’s taken the lead on marketing the program and in analyzing the referral data, identified physicians as the strongest referral sources and targeted that group. She is open to new learning and taking on new procedures and is very much an active problem-solver. I’ve had the experience several times over the past year to sit in on meetings/calls Jennifer has facilitated, and she is organized, directive and keeps the meetings on task.
Linda Grandinetti
Jennifer is a organized and detailed manager. She is personable and fun to work with. She has a strong work ethic and is professional in her performance. I feel that Jennifer is a strong leader and is not afraid to handle the challenges that arise with the job.
Ashley Kirkwood
I have had the opportunity to work with Jennifer Leupold for the past 5 years in her work as a Program Operations Specialist with Harvard Vanguard Medical Associates. By compiling and analyzing the monthly clinic data, she has been able to provide valuable insights and feedback as far as how best to support their patients and the rest of her team. Additionally, she is proficient in generating reports and presenting data. She is an advocate for the program, the team, and most importantly, the patients. In the past year, Jen has taken the lead role in the organization and development of many of the clinic marketing materials. Using the data, she provides follow-up and accountability in working both with the internal HMR team, HVMA Marketing representatives, and HMR corporate. More specifically, she’s taken the lead on marketing the program and in analyzing the referral data, identified physicians as the strongest referral sources and targeted that group. She is open to new learning and taking on new procedures and is very much an active problem-solver. I’ve had the experience several times over the past year to sit in on meetings/calls Jennifer has facilitated, and she is organized, directive and keeps the meetings on task.
Linda Grandinetti
Jennifer is a organized and detailed manager. She is personable and fun to work with. She has a strong work ethic and is professional in her performance. I feel that Jennifer is a strong leader and is not afraid to handle the challenges that arise with the job.
Ashley Kirkwood
I have had the opportunity to work with Jennifer Leupold for the past 5 years in her work as a Program Operations Specialist with Harvard Vanguard Medical Associates. By compiling and analyzing the monthly clinic data, she has been able to provide valuable insights and feedback as far as how best to support their patients and the rest of her team. Additionally, she is proficient in generating reports and presenting data. She is an advocate for the program, the team, and most importantly, the patients. In the past year, Jen has taken the lead role in the organization and development of many of the clinic marketing materials. Using the data, she provides follow-up and accountability in working both with the internal HMR team, HVMA Marketing representatives, and HMR corporate. More specifically, she’s taken the lead on marketing the program and in analyzing the referral data, identified physicians as the strongest referral sources and targeted that group. She is open to new learning and taking on new procedures and is very much an active problem-solver. I’ve had the experience several times over the past year to sit in on meetings/calls Jennifer has facilitated, and she is organized, directive and keeps the meetings on task.
Linda Grandinetti
Jennifer is a organized and detailed manager. She is personable and fun to work with. She has a strong work ethic and is professional in her performance. I feel that Jennifer is a strong leader and is not afraid to handle the challenges that arise with the job.
Ashley Kirkwood
I have had the opportunity to work with Jennifer Leupold for the past 5 years in her work as a Program Operations Specialist with Harvard Vanguard Medical Associates. By compiling and analyzing the monthly clinic data, she has been able to provide valuable insights and feedback as far as how best to support their patients and the rest of her team. Additionally, she is proficient in generating reports and presenting data. She is an advocate for the program, the team, and most importantly, the patients. In the past year, Jen has taken the lead role in the organization and development of many of the clinic marketing materials. Using the data, she provides follow-up and accountability in working both with the internal HMR team, HVMA Marketing representatives, and HMR corporate. More specifically, she’s taken the lead on marketing the program and in analyzing the referral data, identified physicians as the strongest referral sources and targeted that group. She is open to new learning and taking on new procedures and is very much an active problem-solver. I’ve had the experience several times over the past year to sit in on meetings/calls Jennifer has facilitated, and she is organized, directive and keeps the meetings on task.
Experience
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Massachusetts General Physicians Organization (MGPO)
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Revenue Cycle Account Manager - Neurology
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Jan 2019 - Present
Oversees all aspects relating to the professional services revenue cycle for the MGH Division of Neurology. • Serves as the primary contact between Neurology and the professional billing office. • Works collaboratively with practice leadership on annual budgeting, forecasting and analysis for potential new business opportunities. • Provides ongoing analysis of A/R performance data and presents to clinical leadership monthly. • Focuses practices on issues that will positively impact financial performance. • Proactively identifies sources of issues and collaborates with the appropriate parties to resolve. • Effectively communicates with other teams to successfully launch the billing and reimbursement of new services. • Assesses impact of new regulations or codes from a coding, compliance and reimbursement perspective and educates practice leadership and clinical providers. • Monitors EPIC dashboards, workqueues and reports to ensure metrics are within service standards. Show less
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LogixHealth
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United States
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Hospitals and Health Care
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700 & Above Employee
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Manager, Client Services
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Oct 2013 - Jan 2019
Oversees the end to end coding and billing process for Emergency Departments and Urgent Care Centers nation wide. • Serves as the client advocate within the organization, and responsible for ensuring the satisfaction of multiple clients. • Proactively anticipates upcoming concerns/events in a client's lifecycle and takes the necessary actions to prevent/mitigate potential issues. • Compiles and analyzes coding, productivity, and professional billing reports to identify issues and/or data trends. • Monitors outstanding AR age and volume, identifies target areas for improvement and develops a plan of action. Successfully resolved issues related to provider enrollment, chart documentation, CPT and ICD-10 diagnosis coding, contractual payments, and claim denials. • Effectively facilitates monthly meetings with clients to discuss financial activity/trends, key metrics and share strategies to improve financial success. • Remains updated on CMS publications, payer guidelines, and changes in the Healthcare industry. Show less
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Harvard Vanguard Medical Associates
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Hospitals and Health Care
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700 & Above Employee
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Program Coordinator
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Nov 2008 - Jul 2013
Developed, launched and oversaw the HMR Program for health and weight management. Established an average monthly clinic census of 80 patients. • Increased revenue approximately $8K/month by identifying new revenue streams and expanding program options.• Streamlined the financial reporting system which significantly reduced process time and errors.• Enforced fee-for-service financial policy, resulting in 100% of payments received at time of service.• Implemented key projects that increased inquiries by 8.5%, patient enrollment by 44%, and overall census by 19% in 2012 alone.• Maintained above average program results by compiling and analyzing program data to stimulate continuous improvement strategies. Show less
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Business Operations Supervisor
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Apr 2007 - Nov 2008
Managed operations of the Patient Services and Referral Departments for a large multi-specialty practice.• Increased the copay collection rate at time of service to 99% for the site.• Decreased write-offs by $10K for claims denied due to referral issues/errors. • Decreased missing level of service encounters and timeliness of provider encounter completion by improving communication, education, and rapport with clinicians.• Managed budget and successfully reduced operational cost by automating processes and continuously analyzing workflows to identify opportunities for improvement. Was $52K under budget at year end.• Reduced the cost of outside utilization by monitoring and analyzing reports to identify clinician/specialty trends; collaborated with clinical departments to develop solutions. Show less
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Clinical Unit Supervisor - Obstetrics & Gynecology
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Jul 2005 - Apr 2007
Oversaw department clerical and clinical operations in accordance with the collaborative practice agreement of Harvard Vanguard and Dedham Medical Associates.• Effectively managed multiple budgets and reviewed variance reports with a high level of accuracy.• Significantly increased department revenue, available hospital surgery time for physicians and improved patient care by expanding office gynecology services to include special procedures.• Decreased patient wait time by adding computers to exam rooms for live EMR documentation.• Through workflow analysis, continuous process improvement strategies and redesign of standard work, reduced lab errors and waste/cost and improved turnaround time for results and quality of patient care. Show less
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Referral Coordinator - Behavioral Health
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Jun 2004 - Jul 2005
Processed incoming referrals for 15 sites, secured pre-authorizations for services, and monitored claims.• Decreased denials by thoroughly researching individual benefit packages, closely tracking visits, reviewing CPT/ICD-9 codes, and checking clinician documentation for accuracy prior to initial submission.
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Patient Account Representative
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Sep 2002 - Jun 2004
Monitored outstanding accounts, collected patient balances and reconciled claims issues for a large multi-specialty practice.• Decreased denied claims by rectifying patient insurance issues prior to service, obtaining appropriate referrals and consulting with clinicians to improve coding accuracy. • Significantly increased collection of patient payments while maintaining exceptional customer service. Proactively reviewed accounts, provided education regarding liability and offered payment options. Show less
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Account Manager
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Jun 2001 - Sep 2002
Managed revenue cycle for two physician groups specializing in Traumatic Brain Injury and Rehabilitation Medicine. • Improved 1st pass clean claims rate as well as timeliness of initial claim submission. Met with department chiefs to review activity reports and present ideas for improvement Managed revenue cycle for two physician groups specializing in Traumatic Brain Injury and Rehabilitation Medicine. • Improved 1st pass clean claims rate as well as timeliness of initial claim submission. Met with department chiefs to review activity reports and present ideas for improvement
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Visiting Nurse Association of Southeastern Massachusetts, Inc
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Clerical Support Assistant/Physician's Order Coordinator
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Feb 1996 - Apr 2001
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Education
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1996 - 1998
Bristol Community College
Associate's degree, Criminal Justice/Law Enforcement Administration
Community
