Experience

Informa Connect

• United Kingdom
• Information Services
• 200 - 300 Employee

• Head of Learning Operations - UK

  • Mar 2022 - Present

  London, England, United Kingdom Strategically leading and supporting our Operations managers and coordinators in ensuring exceptional delivery of our virtual and face to face events via our two core businesses: IFF and IIR Management Development



IIR Management Development

• United Kingdom
• Education Administration Programs

• Senior Training Consultant

  • Jan 2016 - Mar 2022

  London, United Kingdom At IIR Management Development we provide some of the world’s most popular and effective training and development programmes in management, leadership, sales negotiation, presentation, communication, personal effectiveness, among several other core business skills. Our purpose is to help our clients to empower their teams with the skills, knowledge and strategies to help them perform at the highest levels in business. We understand the latest trends and have the right expertise… Show more At IIR Management Development we provide some of the world’s most popular and effective training and development programmes in management, leadership, sales negotiation, presentation, communication, personal effectiveness, among several other core business skills. Our purpose is to help our clients to empower their teams with the skills, knowledge and strategies to help them perform at the highest levels in business. We understand the latest trends and have the right expertise dispersed globally to help address new challenges in the ever changing economy. Our team of internationally recognised consultants and thought leaders are the very best in the industry. They continually create long-lasting results for our clients, and with a such a diverse client portfolio, we ensure our offerings can meet diverse needs - from in-company training solutions, right through to performance coaching, facilitation services, business consultancy and performance improvement solutions. Whatever your needs may be, IIR MD has the solution. And if we don’t – we’ll create it! Give me a call for more information. 0207 017 7666 www.iirmd.com Show less



Natural Training

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Marketing Manager

  • Aug 2015 - Jan 2016

  London, United Kingdom To target, attract and convert unknown clients into leads for Natural Training, with a strong focus on digital marketing channels: • Managing the development of our new website (owning all updates, enhancements, tweaks and new page creations) • Developing a content strategy for the website: blog, newsletters and other mediums of communication. • Improving traffic to the website through PPC campaigns, comms campaigns and SEO work. • Increasing brand awareness through Social… Show more To target, attract and convert unknown clients into leads for Natural Training, with a strong focus on digital marketing channels: • Managing the development of our new website (owning all updates, enhancements, tweaks and new page creations) • Developing a content strategy for the website: blog, newsletters and other mediums of communication. • Improving traffic to the website through PPC campaigns, comms campaigns and SEO work. • Increasing brand awareness through Social Media, Awards & PR. • Liaising with clients and other contacts to gain testimonials, videos, website content, and guest posts. • Keeping up to date with current digital and industry trends.

• Operations & Marketing Manager

  • May 2014 - Aug 2015

  London, United Kingdom Coordination Expert in the the Professional Development Industry. A proven operator, client focused and results driven - continually delivering quality and innovative solutions. To run Operations, market to clients and maintain quality – supporting the generation, creation, production and delivery of excellent training to our clients. Operations • Establish a smooth back-office delivery function, involving the recruiting, training and management of Programme Coordinators… Show more Coordination Expert in the the Professional Development Industry. A proven operator, client focused and results driven - continually delivering quality and innovative solutions. To run Operations, market to clients and maintain quality – supporting the generation, creation, production and delivery of excellent training to our clients. Operations • Establish a smooth back-office delivery function, involving the recruiting, training and management of Programme Coordinators and Admin. • Ensure that the business delivers a quality product at a maintained, or lowered price over time, with minimal headcount and smooth systems. • Obtain quality ratings on feedback forms and overall customer satisfaction. Marketing • Target, attract and convert unknown clients into leads for the sales team. • Help the Directors retool the sales team to enable them to be better able to hit their targets, including working with clients in target industries and increasing share of wallet for existing customers. • Lift the quantity and quality of leads without paying more per lead than current measures. • Improve traffic to website, develop web pages and increase brand awareness

• Operations Manager

  • May 2013 - May 2014

  London, United Kingdom • Manage the Coordination of all training workshops with the support of a Training Coordinator. • Deliver process improvements to the business and introduce training quality measures. • Improve trainer and customer experience. • Assist with Recruitment & staff training. • Work on marketing initiatives and other strategic imperatives designed to keep our business thriving.

• Training Coordinator

  • Sep 2011 - Apr 2013

  London, United Kingdom • Manage the Coordination of all training workshops with the support of an Assistant. • Deliver process improvements to the business and introduce training quality measures. • Improve trainer and customer experience. • Assist with Recruitment & staff training. • Work on marketing initiatives and other strategic imperatives designed to keep our business thriving.

• Training Consultant

  • Jul 2010 - Oct 2011

  Sell and promote Natural Training's public and bespoke training programmes.



Evolved IT Services

• Executive Assistant to Managing Director

  • Aug 2009 - May 2010

  High level Assistance to Managing Director, consistently using my background in foreign languages to help build relationships with existing clients and reach new clients.