Project Manager and Copywriter

• May 2021 - Present

The BRIDGE and Work Integrated Learning Program Assistant

• May 2021 - Present

Graphic Design Specialist

• Jan 2021 - Apr 2021

Client Relations and Communications Intern

• Sep 2020 - Dec 2020

As a Client Relations and Communications Intern, I worked in the Customer Experience (CX) team to identify and discover limitations and opportunities in systems, to support the development of customer-centric practices and solutions. This involved creating customer journey maps and service blueprints for products and services and providing recommendations to address the customer pain points identified through qualitative data.

Marketing Co-op

• Jan 2019 - Aug 2019

Canadian Turner Construction company specializes in construction management for projects including data centers, retail spaces, offices, and educational facilities across Canada. As a Marketing Intern at Turner Construction, I spearheaded all marketing initiatives to support over 10 different on-going projects across Ontario, including initiating internal process changes and promoting company activity. I have experience sourcing and developing Request for Proposals (RFPs) materials for construction projects ranging from $1 million to $30 million. Additionally, as part of the Toronto office, I collaborated with the Vancouver office to develop RFP materials, create & distribute announcements and monthly newsletters, and address social media strategy. Other experiences include: working with a professional photographer, aiding the social committee for internal community events, onboarding new hires to the marketing function, and maintaining internal databases.

Retail Associate

• Sep 2016 - Jan 2019

Hired as a seasonal retail associate for four months, I was able to provide customer service during a high volume holiday season. After my contract ended, I continued as a part-time retail associate for two years. Responsibilities included: Recommending, selecting, and helping locate and obtain out of stock products based on customer requests, answering product questions with up-to-date knowledge of sales and store promotions, and politely assisted customers in person and via telephone by addressing customer inquiries, solving problems, and providing new product information.

Guest Experience Leader

• Mar 2016 - Sep 2016

Crew Member

• Jan 2016 - Mar 2016

Payroll and Accounts Payable Assistant

• Feb 2016 - Aug 2016

Venterra Realty is a Canadian Property Management company with multi-family real estate assets across the United States. I began as a co-op student in grade 11, focusing on reviewing and analyzing financial statements and assisting with invoicing and filing. After 4 months, I completed my co-op role and was offered to continue my role part-time in the summer. For the remaining duration of the role, I gained insight into the Accounts Payable function and was given responsibility of managing and inputting invoice payments.