Volunteer Manager

• Aug 2019 - Present

Owner / Dog Trainer

• Oct 2016 - Present

Event Coordinator & Conference Maven

• 2014 - Present

Some of the remarkable things I’ve had the chance to be a part of include: *** 40,000 person food festival*** Conference connecting start-ups and government innovators*** Launch of a delicious natural food product*** An ‘unconference’ about company culture*** Conferences for Advancement Departments of nationwide Universities and colleges. Some of the remarkable things I’ve had the chance to be a part of include: *** 40,000 person food festival*** Conference connecting start-ups and government innovators*** Launch of a delicious natural food product*** An ‘unconference’ about company culture*** Conferences for Advancement Departments of nationwide Universities and colleges.

Community Manager

• Jun 2015 - Sep 2016

WeWork transforms office space into a collaborative work environment and community, providing our members with all the services and amenities they need to do what they love. I loved connecting companies and people from entrepreneurs to Fortune 500 companies to help them succeed. - Favorite Challenge | Opened a new building in an untested market, achieving the highest presale occupancy for Q1 2016- Sales | Achieved total conversation rate of 45% by maintaining an organized sales pipeline, effective follow up, and a high level of enthusiasm- Community | Proactively created a collaborative community environment through events and building relationships between members, to retain existing members and help them achieve their business objectives. - Facilities | Directed all building operations for a 117,000 sq. ft. office with 1,800 members- Events | Curated targeted events on a weekly basis to achieve multiple objectives: community development, sales, collaboration, lead generation, and professional development- Communications | Engage startups within the community by networking and targeted community activations and workshops - Customer Service | Achieved top five response time across the company for issue resolution - Training | Hired and trained new team members to increase their effectiveness for the company; all were promoted within 6 months

Travel Sales Consultant

• Mar 2013 - Jun 2014

I get a great sense of enjoyment from logistical problem solving and especially loved the more complicated bookings that were like a puzzle. I coordinating all the details of my client’s desired travel itinerary including transportation (flight, rail, car, ferry, transfers), accommodations (all-inclusive, luxury, value properties) and activities (excursions and guided tours) and insurance. As the transition leader for a two store merger, I motivated a team of eight to achieve 150% over prior year sales. *** Sales results: 28% above average (personal AVG: $3,994/month vs. company AVG: $3,120/month)*** 15% of new inquires are from repeat or referred clients due to exceptional service

Customer Service / Internal Sales Team Member

• 2012 - 2012

The great things about having a novice team is the energy to improve and the ability to see results of training and support almost immediately. I worked as the Customer Service Manager of a four person team. The most important thing to me was creating an environment of innovation and ideas. When any team member came up with an idea I worked with them to see if we could test it and implement it across the Department when it worked. I loved seeing the team embrace their autonomy and take ownership of their work. Favorite Wins:*** Established a sales strategy for customers with a low sales history, increasing sales from $30K per month to over $100K within 6 months *** Assisted with new power tools product launch which became the second highest producing line within three months*** Developed a system to handle returns which reduced outstanding credits from 140 to 0*** Created complaint tracking system improving resolution time from over two weeks to 24 hours. *** Established product training program to educate team on important features of over 4,000 lines of product.

Research Analyst

• 2007 - 2011

I developed comprehensive market analysis plans which served as a blueprint for individual marketing and sales/leasing programs of luxury real estate in Manhattan and surrounding areas. These reports included insights on market trends, pricing strategies, finish and amenity comparisons, future construction, re-sale analytics, and absorption schedules to help developers differentiate their developments. As can be expected, there are numerous factors that must be factored into any pricing recommendations, especially in the complicated post sub-prime mortgage ‘bubble’. I adapted my market reports to match the different needs of recipients whether that was the internal marketing team, developers, or funding sources and banks. Never satisfied with doing the same reports, I found new ways to analyze the data. The most successful where a new streamlined database which allowed the marketing team greater insights by neighborhood and a regression analysis.

Management Intern

• 2006 - 2007

As a Non Profit Management Intern, I has the privilege of working for a wide variety of departments over the course my internship. My favorite opportunity was working with the Quality Assurance team. At the end of the assignment, I presented my interview and publication reports and provided recommendations to an interdisciplinary team which resulting in a protocol changes across the agency. Other projects:*** Creating grant proposals and was awarded $180,000 Early Head Start grant (Family Counseling)*** Developed a salary and promotions guideline report (Human Resources) *** Arranged company and community events including organizing media opportunities, invitations, seating arrangements, catering, presenters, and branded merchandise (Public Relations)