Manager - Exception Management

• Jan 2022 - Present

Team Lead - Exception Management

• Jul 2020 - Jan 2022

Onsite Service Representative to USAA - Appraisal Division, Operations Valuation

• Jul 2016 - Jul 2020

United Lender Services, A USAA Company (ULS) was acquired by ServiceLink in 12/2016. Working with the AOST/REVA team at USAA. • Assembles and reviews records (purchase agreements, title commitments, HOA certificates/questionnaires, surveys, comparables, inspections, and tax records) • Uses independent discretion in reviewing and analyzing documents and reports • Manages appraisal pipeline to ensure orders are being worked, reviewed, and delivered • Serves as a subject matter expert on conventional products for USAA • Researches and resolves complex real estate issues and handles escalated matters • Exhibits results driven attitude and behavior to accomplish personal and team goals • Handles confidential information in a professional and ethical manner • Adheres to policies and procedures and complies with legal and regulatory requirements • Identifies appraisal deficiencies and verifies quality of appraisal reasoning • Influences management and the executive leadership team to make changes in services and solutions Show less

Designated Real Estate Broker

• Mar 2011 - Jun 2016

• Successfully negotiated and closed high volume of real estate transactions (residential, rentals, commercial, REO, relocation, and investments) • Ordered and reviewed title documents, business and personal credit reports, HOA/condo certificates, appraisals, inspections, tax records, surveys, etc) • Coordinated evictions with attorneys/legal teams, bank clients, asset managers, maintenance crews, movers, and local law enforcement agencies • Maintained property files from pre-foreclosure to closing • Performed various valuation products such as broker price opinions, field inspections, desktop reviews, disaster condition reports, o Selected and analyzed comparable sales date o Research/track ownership o Located geographic features that could influence values o Analyzed maps and other sources for possible physical changes to properties • Managed multi-million dollar foreclosure property portfolios for banking entities, government agencies, credit unions, and asset management companies • Prepared listing agreements, calculated net sheets, wrote offers, and aided in the closing process • Created and applied marketing plans for homes, , multi-family properties, land, and businesses • Responsible for weekly, monthly, and annual reporting to all clients and asset managers • Developed processes, policies, and procedure to ensure brokerage was compliant to state and local standards • Recruited, trained, evaluated, maintained records on, and improved performance of employee, agent, and vendor support teams Show less

Admin/Payroll/Support/Staffing Coordinator

• Aug 2013 - Feb 2016

• Make assessments and decisions on prioritizing staff for available leasing and maintenance orders • Thorough in background checks and eVerify • Extensive interview experience • Developed action plans to market available candidates and retain current clients • Place calls to applicants' references and previous work places to determine capability and qualifications • Organized and prepared schedules for employees to ensure appropriate staff for every shift • Follow up with all clients and candidates to ensure satisfaction and success • Created marketing campaigns and recruiting ads for social media, CraigsList, Indeed, Monster, Job News and company website • Registered all staff for San Antonio Apartment Association functions • Specialized in the use of Microsoft Office, Akken, and Avionte software • Process weekly payroll including the input of hours and completion of w4 and I9 forms on 2000+ hours/100+ candidates • Research and resolve payroll issues and inquiries • Administer skills tests • Monitored delinquent timesheets and sent weekly communications to manager and candidates Show less

Associate Broker

• Feb 2010 - Mar 2011

Specialized in listing and selling Bank owned (REO) properties. Specialized in listing and selling Bank owned (REO) properties.

Associate Broker

• May 2009 - Feb 2010

Specialized in listing and selling bank owned (REO) properties. Specialized in listing and selling bank owned (REO) properties.

Associate Broker

• Mar 2001 - May 2009

Sadly Prudential Classic Realty permanently closed on 05/15/2009. Specializing in listing bank owned/foreclosed homes. Sadly Prudential Classic Realty permanently closed on 05/15/2009. Specializing in listing bank owned/foreclosed homes.

Mortgage Loan Officer/Processor/Underwriter/Closer

• Jan 2002 - May 2005

• Screened applicants and took standard 1003 loan application • Evaluated mortgage options to help clients obtain financing at the best possible rates and conditions • Processed loan applications and other loan documentation • Submitted loans to secondary market, based on criteria set by applicants and guidelines set by each lender (prime, subprime, home equity, refinance) • Coordinated all services for loans (including title, appraisal, and survey) • Responsible for monthly reporting to President and CEO of the company • Ordered and reviewed title documents, credit, financial statements, HOA/condo certificates, appraisals, inspections, tax records, surveys, etc • Determined appropriate rate locks, issuance of disclosures, and fees • Researched insurance information and flood certificates Show less

Sales Coordinator/Accounting Coordinator/Install Coordinator/Service Coordinator

• 1997 - 2001

Sales development, management and training as well as administrative functions. Sales development, management and training as well as administrative functions.

Logistics Support, Customer Service, and Teller (vault, main lobby, and drive thru)

• 1993 - 1997

Held several positions including receptionist, teller, logistics support and customer service. Held several positions including receptionist, teller, logistics support and customer service.

Assistant Manager/Roaming Manager

• 1994 - 1995

Multi-family bookkeeping, leasing, management and administrative functions Multi-family bookkeeping, leasing, management and administrative functions