Experience

Villatel

• United States
• Hospitality
• 1 - 100 Employee

• Guest Specialist Team Lead

  • Nov 2019 - Present



Tomorrow Sleep

• United States
• Retail

• Lead Customer Experience Representative

  • Apr 2017 - Aug 2019

  E-commerce customer and operational support through multiple touch points including phones, email, chat, and social media. Directly assist the Head of Operations with any product/warehouse projects. Primary Lead on Operational Returns and Specialty Delivery Services. Coordinate with tech team on site problems and testing. Management and training of customer service team reps.

• Office Manager

  • Apr 2017 - Dec 2018

  Secondary Position - Assisted C-Level Management with required needs, Calander Management when necessary, and provided overall office help (guests, mail, food, vendors, invoices/billing, expense management, etc).



Tommy John

• Retail Apparel and Fashion
• 100 - 200 Employee

• Customer Service Representative

  • Jun 2015 - Apr 2017

  Coordinating orders, reviewing products and accounts, product education, and documenting data for monitoring customer patterns. I have assisted in several projects within the company such as the Letter Writing Group, Trial Program, and Comfort Concierge; these projects involved reaching out to current and potential customers and working directly with these specially selected few. Coordinating orders, reviewing products and accounts, product education, and documenting data for monitoring customer patterns. I have assisted in several projects within the company such as the Letter Writing Group, Trial Program, and Comfort Concierge; these projects involved reaching out to current and potential customers and working directly with these specially selected few.



Easterseals New Jersey

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Case Manager

  • Jun 2007 - Jun 2015

  Maintain ongoing therapeutic relationships, facilitation of access to appropriate services, managed housing subsidies, client service linkages to mental health and general services, and provided self-help support.This position included working on daily living skills, medication monitoring/management, socialization skills, and other goals as required. Maintain ongoing therapeutic relationships, facilitation of access to appropriate services, managed housing subsidies, client service linkages to mental health and general services, and provided self-help support.This position included working on daily living skills, medication monitoring/management, socialization skills, and other goals as required.



Target

• United States
• Retail
• 700 & Above Employee

• Human Resources Representative

  • Jun 2004 - Jun 2007

  Trained new employees during orientation, worked on payroll accounts and employee benefits, as well as handled day-to-day HR and administrative assistant tasks for the store executives. Conducted interviews and helped plan and organize company functions. Responded to all store phone calls, daily staff needs, filing, and all other office duties as required. Trained new employees during orientation, worked on payroll accounts and employee benefits, as well as handled day-to-day HR and administrative assistant tasks for the store executives. Conducted interviews and helped plan and organize company functions. Responded to all store phone calls, daily staff needs, filing, and all other office duties as required.