Operations Manager

• Jan 2021 - Present

Ops & HR - no two days are the same; I help support almost 60 employees. We're small and are spread remotely across 4 provinces (BC, AB, ON & NS) and 3 countries (Canada, USA & Armenia), so I see a lot and sometimes I get to 'figure it out'. Some of my key achievements and responsibilities are: - I developed, implemented and trained the team on HR and operations processes and procedures including: workplace harassment and violence policy, hiring and onboarding process, annual review process and our ever-evolving employee handbook. - Recruitment and onboarding of new team members across Canada. - Contract review and management for clients, contractors and employees. - Successfully implemented and co-manage our manager training program to build the skills of our existing and future managers.

Yoga and Fitness Instructor

• Jan 2019 - Dec 2021

Private, semi-private and corporate yoga and fitness training. - Development and tailored delivery of class content which resulted in an increased client base through word-of-mouth recommendations and referrals - Scheduling, invoicing & accounts receivable to ensure smooth running of the business Private, semi-private and corporate yoga and fitness training. - Development and tailored delivery of class content which resulted in an increased client base through word-of-mouth recommendations and referrals - Scheduling, invoicing & accounts receivable to ensure smooth running of the business

Operations Manager

• Nov 2020 - Jan 2021

In-depth review of applicable Legislation and Codes to contribute to detailed business plan with the goal of obtaining financing for business set-up. In-depth review of applicable Legislation and Codes to contribute to detailed business plan with the goal of obtaining financing for business set-up.

Group Fitness Instructor

• Sep 2015 - Mar 2020

Corporate and public yoga and group fitness instruction- Class content design and delivery resulting in an increased demand and a loyal participant base

Apprentice Group Fitness Instructor

• May 2015 - Aug 2015

Business Opportunities Manager (contract)

• Sep 2013 - Mar 2014

- In-depth competitor analysis which allowed for targeting of company's business strategy - Successfully secured and planned International and national training events - In-depth competitor analysis which allowed for targeting of company's business strategy - Successfully secured and planned International and national training events

Project Co-ordinator

• 2008 - 2009

- Successfully managed interdepartmental team through GIC system upgrade project- Contributed to the smooth implementation of corporate brand change by functioning as the primary head office contact for more than 90 branches

Business Development Analyst

• 2007 - 2008

- Collaborated with insurer partners to enhance employee benefits through development of a staff group home and auto program- Development of education tools for brokers to enhance their client offering for Directors & Officers and High Valued Homes Insurance

OperationsTeam Leader

• 2007 - 2007

- Workflow management for commercial Property and Liability Underwriting teams resulted in achievement of operational targets and improved service to broker partners.- Training / Coaching to ensure team members had the tools to successfully serve their clients and to achieve personal goals

Agency & Sales Co-ordinator

• 2005 - 2007

- Internal operations support for the Business Development and Commercial Underwriting teams which resulted in improved service to and offerings for broker partners- Improved and successfully managed internal audit process for underwriting case files- Ensured smooth transition through corporate brand change by functioning as the primary region contact- Successfully trained and consulted on complaints procedure to meet regulatory requirements and improve client satisfaction

Policy Advisor

• 2002 - 2005

- Complaints mediation between broker members and their clients to find mutually acceptable solutions to their disputes - Training and supervision to ensure consistent, high-quality service provided throughout the department - Complaints mediation between broker members and their clients to find mutually acceptable solutions to their disputes - Training and supervision to ensure consistent, high-quality service provided throughout the department