Senior Manager of HR & Administration

• Apr 2018 - Present

Independent Business Owner

• Jul 2015 - Present

Jennifer Hood's Rover offer's pet-sitting and dog-walking services for the Columbia, Maryland area. •Consult with clients to create custom pet care plans. •Provide house sittings, drop-ins and daily walks. •Plan weekly and monthly schedules for recurring clients. •Manage subcontractors as needed. Jennifer Hood's Rover offer's pet-sitting and dog-walking services for the Columbia, Maryland area. •Consult with clients to create custom pet care plans. •Provide house sittings, drop-ins and daily walks. •Plan weekly and monthly schedules for recurring clients. •Manage subcontractors as needed.

Staffing Support

• Jan 2013 - May 2015

Robert Half International Inc. (NYSE symbol: RHI) is the world’s first and largest specialized staffing firm, providing professionals in the fields of accounting, technology, legal, creative, marketing and administration. The company has more than 400 consulting and staffing offices worldwide. Founded in 1948, RHI pioneered the concept of professional staffing services. In March 2012, RHI ranked #1 in our industry on FORTUNE magazine’s “World’s Most Admired Companies” list. The company is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index. •Completed general HR duties such as I-9 administration, new hire screening, and employee file auditing. •Used Microsoft Office Suite and Micro J CRM extensively to complete administrative duties for recruiting teams such as data entry, scanning, daily activity reports, expense reports, and marketing letters. •Answered and transferred incoming calls to the appropriate recruiter, and address customer inquiries. •Initiated the client’s experience by welcoming and processing paperwork as the front desk receptionist. •Filed employee documents in a timely and accurate manner. •Assisted with office-wide projects, presentations and meetings. •Resolved any concerns about billing, timesheets, benefits, tuition reimbursements, etc. Show less

Human Resources Intern

• Jun 2012 - Dec 2012

Corporate Office Properties Trust (NYSE:OFC) is an office real estate investment trust (REIT) that focuses primarily on strategic customer relationships and specialized tenant requirements in the U.S. Government and Defense Information Technology sectors and Data Centers serving such sectors. The Company acquires and develops properties which are typically: 1.) concentrated in large office parks primarily located adjacent to government demand drivers and/or in strong markets that we believe possess growth opportunities. 2.) technically sophisticated buildings in visually appealing settings that are environmentally sensitive, sustainable and meet unique customer requirements. They own, manage, acquire and develop first-class office properties with the core purpose of creating environments that inspire success. •Assisted in the administration of the benefits program by communicating with employees to add their beneficiaries to the 401K plan, and mailing benefits information to employees. •Added and updated personnel information to the UltriPro HRIS database. •Assisted in the hiring process by posting open positions, screening and contacting candidates, sending employment offers, and processing new hires. •Constructed training exercises for employees to demonstrate team building. •Researched state and federal document retention policies for electronic storage project. •Completed verbal and written employment verifications and background investigation requests. Show less

Office of Technology Services Operations Assistant

• Oct 2008 - Feb 2012

The Office of Technology Services at Towson University is the campus' technology department. They handle technology issues with faculty and staff, and work to install new learning equipment in campus classrooms. • Lead the hiring and training process of new student employment hires, and helped to create a training manual. • Prepared weekly reports detailing the number of tickets assigned to IT employees for each week, how long the tickets have been open, and how many tickets have been closed for the week. • Wrote and revised documents such as Frequently Asked Questions (FAQs), Standard Operating Procedures (SOPs), personas, and technology instructions. • Attended and took notes at manager and department-wide meetings. • Input and updated a database holding client information and projects. • Followed up with clients with communications about the new computer they will be receiving through a trade-up program. • Updated the Towson University Office of Technology Web site with new technology hardware specifications. Show less

Marketing Intern

• Feb 2011 - May 2011

G.1440 houses Baltimore's premier IT consulting and IT staffing groups in historic Clipper Mill, just north of downtown Baltimore. "G.1440" speaks to the ways that their IT solutions empower our clients. "G" refers to the Global reach of a company employing well-designed web and IT solutions. "1440" are the number of minutes in a day - IT solutions from G.1440 empower your business to get more out of every minute of every day. • Researched and located five vertical software companies in the Washington, D.C., Maryland, and Virginia areas to be acquired by Constellation Software Inc. • Researched and evaluated company’s financial and operations information. • Used databases and Web sites to research companies. Show less

Operator/Sales Floor

• May 2008 - Aug 2008

• Answered incoming calls and transferred the calls to the appropriate departments. • Assisted customers in the fitting room, on the sales floor, and at the cashier’s station. • Supervised team members as interim Team Lead. • Answered incoming calls and transferred the calls to the appropriate departments. • Assisted customers in the fitting room, on the sales floor, and at the cashier’s station. • Supervised team members as interim Team Lead.