Contractor Success Operations Manager

• Mar 2022 - Present

Store Leader

• Sep 2015 - Aug 2022

Oversee all operational aspects for 200-member team and high-volume retail store generating $850K in weekly sales, including financial success, recruitment & staff development, food & workplace safety, inventory, community relations and e-commerce. • Coordinated pre-opening construction and labor budget of Portsmouth store and the most profitable grand opening in the region’s history, resulting in initial sales exceeding projections by over 50% • Led the implementation of new standard operation procedures (SOPs) after merger with Amazon, and trained staff at multiple store locations in the procedural changes to ensure company-wide alignment with corporate SOPs • Improved inventory control efficiency and increased sales for 43 stores by 15% or more, utilizing Insights (Tableau) to implement real time tracking and provide daily, ongoing analysis of in-stock condition • Collaborated on a team of 10 to launch Amazon Prime Pickup and Delivery into four pilot stores, including the logistics of procuring equipment, establishing effective pick paths, signage, parking, inventory, and recruitment • Navigate business challenges and ambiguity of volatile climate of the COVID-19 pandemic by establishing and executing high-level best practices for safety and sanitation and working through supplier conflicts • Contribute to regional operations by serving on e-commerce, inventory control & food safety task force teams Show less

Wine Manager

• Oct 2014 - Sep 2015

Drove monthly wine category sales performance of $1M+; mentored and coordinated the scheduling of 15 sales and merchandising team members, and managed purchasing, expenses, inventory and special orders. • Transformed sales strategy to a hospitality-based customer service approach, backed by wine product knowledge, resulting in a 20% revenue increase from the prior year, and the highest holiday YOY revenue for high-end wine sales on the East Coast • Increased sales by 25% and profit margin by 20% in three months by developing the Spirits Direct Team, a team trained to help customers make educated wine and spirit purchases; this successful program was later implemented in all East Coast stores Show less

Craft Bartender Supervisor & Sommelier

• 2009 - 2014

Office / Back of House Manager

• 2004 - 2009