Experience

Phonebox Magazine Ltd

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Advertising Executive

  • Aug 2015 - Present

  Olney Working as part of a dynamic team for the local family-run Phonebox Magazine, producing a monthly, A4 full colour, 96 page magazine delivered door-to-door to 22,500 homes and businesses. Responsible for various aspects of the magazine production from advertising and account management supporting local business enquiries and assisting with their campaigns, advertising requirements and artwork briefs. Alongside this, working closely with the directors/editor and graphic designer to support… Show more Working as part of a dynamic team for the local family-run Phonebox Magazine, producing a monthly, A4 full colour, 96 page magazine delivered door-to-door to 22,500 homes and businesses. Responsible for various aspects of the magazine production from advertising and account management supporting local business enquiries and assisting with their campaigns, advertising requirements and artwork briefs. Alongside this, working closely with the directors/editor and graphic designer to support editorial features and content, sourcing and writing unique content for the magazine, liaising with local media and PR partners, conducting interviews and scheduling/monitoring Phonebox Magazine's social media. Show less



BSkyB

• Broadcast Media Production and Distribution

• Sales Specialist

  • Oct 2011 - Aug 2015

  London, United Kingdom Answering incoming calls from customers looking to make changes to their current sky TV/Telephone/Broadband packages. To demonstrate to customers the innovations of all Sky products and to add value to their accounts where possible through questioning and understanding of customer needs. It is a target based environment with figures and incentives to be met on a daily/weekly basis.

• Process Improvement Secondment

  • Dec 2013 - Mar 2015

  London, United Kingdom Collecting sticking points from within the contact centres with the aim to find resolutions from key stakeholders to continuously change and improve internal systems and processes at Sky. A virtual team based across 9 sites in the UK and I was based in the London sales centre where I implemented the Improvement Chain department into the contact centre which involved effective time and workload organisation, regular participation in virtual meetings and project management. Daily tasks involved… Show more Collecting sticking points from within the contact centres with the aim to find resolutions from key stakeholders to continuously change and improve internal systems and processes at Sky. A virtual team based across 9 sites in the UK and I was based in the London sales centre where I implemented the Improvement Chain department into the contact centre which involved effective time and workload organisation, regular participation in virtual meetings and project management. Daily tasks involved website management where sticking points were logged by colleagues, high level root cause analysis, investigation, communication and engagement. Time spent with colleagues included coaching and educating on systems and processes. Within this position it was important to influence change and people to do the right thing with a positive impact on the business. Provided key assistance in the delivery of system change briefs.



Blacks Leisure Group

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Service Executive

  • Feb 2010 - Oct 2011

  Northampton, United Kingdom Working as part of the Customer Services team responding to customer queries, complaints and processing sales generated from the Blacks and Millets websites. Communicating with internal head office departments and retail stores to ensure the best possible customer experience.



Zandra Rhodes

• 1 - 100 Employee

• Print Design Work Experience

  • Nov 2009 - Nov 2009

  London, United Kingdom I had the excellent oppurtunity to spend 1 week work experience at Zandra Rhodes in London. The week was spent in the studio working on designs to the specifications of Zandra Rhodes' style of printed textiles. I had some guidance from Ben Scholten, the company's head of design and also from others that work there.



Jennifer Borrill

• Textiles Professional

  • Jul 2009 - Jul 2009

  I am currently seeking work within a textiles/print/illustration/fashion/graphics environment. Having just graduated in July this year i have been spending my time working on designs and illustrations. I am constantly researching and finding inspirations and am eager to put my creative flair into proffessional practise.



Barrats Snooker Club

• Bar Staff

  • Feb 2007 - Mar 2009

  General Bar work including customer service, serving drinks, taking food orders, waitressing and cleaning. Shift work including bar cover during busy sports games. Service to the snooker lounge where food and drink is taken to the customers.



Kingsthorpe Community College

• visiting lecturer

  • Oct 2008 - Oct 2008

  I was invited along as a student to help conduct several lessons to 11 year olds on their Young Enterprise Day. I helped conduct an Eco design lesson to help the students get creative with recycling used clothing.



House of Fraser

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Nov 2004 - Feb 2007

  Sales assistant for the Linea Brand. Excellent customer service, stock replenishment and some visual merchandising. Opening customer accounts with the House of Fraser store card