Experience

The Canadian Resident Matching Service (CaRMS)

• Canada
• Higher Education
• 1 - 100 Employee

• Bilingual Coordinator

  • Sep 2021 - Present



National Research Council Canada / Conseil national de recherches Canada

• Canada
• Research Services
• 700 & Above Employee

• Project Administrator

  • Jun 2020 - Sep 2021

  - Microsoft Dynamics - CRM / Enterprise implementation- User Acceptance Testing- Project Coordination through Azure DevOps- Business Process Validation - Microsoft Dynamics - CRM / Enterprise implementation- User Acceptance Testing- Project Coordination through Azure DevOps- Business Process Validation



Standards Council of Canada (SCC)

• Canada
• Government Administration
• 100 - 200 Employee

• Coordinator

  • Apr 2018 - Jun 2020

  Accreditation Services Accreditation Services



EVOQ Architecture

• Canada
• Architecture and Planning
• 1 - 100 Employee

• Document Control Specialist (ARCOP/Fournier Gersovitz Moss architects in JV (AFGM))

  • Aug 2017 - Apr 2018

  Maintain and improve the workflow, tracking, implementation and communication between PCL (PDC site), PWGSC (PSPC Buzzsaw) and Joint venture (ARCOP/FGMDAA) for Requests for Information (RFI), Site Intrsuctions (SI), Requests for Coring (RFC), Field Instructions (FI), Supplementals and Field ReportsTrack and maintain shop drawings and issuance to GilmoreAcknowledge receipt, identify and issue to the Subject Matter ExpertPrepare the response bundle and issue to Public Works on BuzzsawPost responses on the PCL/PDC site and the reports for the TradesTrack all incoming and outgoing activities on Excel Master log sheetsProvide weekly metricsQuality assurance performed for responses and documents to issue, including: Drawings and sketchData miningProject close out



Accreditation Canada

• Canada
• Health and Human Services
• 100 - 200 Employee

• Technical Advisor for Self-Assessments National and International

  • May 2017 - Sep 2017

  Respond to questions and inquiries concerning the Accreditation Surveys and its processes to Surveyors and medical delegates Create and resolve “Cases” in Microsoft CRM and Manage Engine Address account administration for clients, employees and Surveyors Assign service ticket to the appropriate groupScreen technical support incidents through the application Manage Engines Respond to national and international client/Staff/Surveyor’s requests for help for our product line Global Program Standards and Accreditation Self-Assessments by phone or email Provide support to the Technical Committee for the Standards development team Maintain the knowledge base in Sharepoint and Manage Engine Provide support through corporate applications, Qmentum Tools, AccrediRate, CRM Execute Store Procedures in SQL Server 2014 Management Studio Generate reports, report editing and proofreading new content



Health Standards Organization (HSO)

• Canada
• Health and Human Services
• 100 - 200 Employee

• Coordinator

  • Apr 2017 - Sep 2017

  Coordinate and provide support to setup a Technical Committee for review of the Leading practicesAcknowledge and screen submissions for each Leading PracticeCreate the peer review form for each LP through Survey Monkey and issue to the Technical Committee and Review PanelGather the responses to identify whether the Leading Practice is recognized or not or is commandableIssue Leading Practice Certificates and official letterSubmit recognized Leading Practice for translationWeb content and database management: Proofread and edit content for LP online publishing (https://healthstandards.org/leading-practices/)Identify constraints and working towards automating the process with IT initiatives and create a pleasant experience for all involvedResponsible for the budget issued for the Leading Practices through GP Dynamics, Excel and CRMGenerate reports for data analytics Support the team for technical and administrative purposes (training, document editing, training materials, etc)Coordinate international education training sessions, in French, in Brussell, Belgium with PAQS twice per year. Audience consists of health care leaders and managers from Belgium Residential Care Subjects: Health Care Documentation Management, Clinical Guidelines, how to implement or address change in policies includes: Logistics, document editing and coordinate sections in a binder GP Dynamics: Expenses, invoicing, proposal and contract, resource/budget management



Winchester District Memorial Hospital

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Systems Analyst /Project-Administrative Coordinator / Business Analyst

  • Oct 2012 - Oct 2015

  Gathered data for project initiatives and process improvementsPlayed a key support role in making sure that the overall IT projects were successfully deployed (Major projects: automatic medication distribution, HR/Payroll system QEDM/QCPR)Created training materials and provided hands-on training for existing and newly implemented applicationsSharePoint: - Created, modified, deleted individual user or groups- Granted rights/permissions (AD security)- Administration for new or existing users and groups- Created, updated or terminated forums or site collection- Created workflows through SharePoint or SharePoint Designer- Provided training on document management governance and its importance, how to navigate through the intranet and how to use the document management system- Update project sheets, setup high level projects within MS Project ServerEnsured proper recording, documentation and closure of service desk ticketsReceived transferred or direct calls from all the departments within the hospital, the services available within the Local Health Integration Network (LHIN)Provided first and second level support to external and internal clients (Dean, Physicians, nurses, specialists, internal clinics, consultants, etc)Distributed knowledge to colleagues to help improve user satisfaction and departmental productivityWorked with other corporate departments to help solve technical issues as requiredDeveloped, defined and communicated user/technical service policies for products supported by the helpdeskProperly escalated unresolved queries to the next level of supportTracked, routed and redirected problems to correct resourcesWalked users through problem solving processFollowed up with users: received/provided feedback and see problems through to resolutionRecommended procedure modifications or improvement for performance and efficiency purposes



Medical Council of Canada

• Canada
• Non-profit Organizations
• 100 - 200 Employee

• Team Leader, Operations

  • Apr 2007 - Mar 2012

  Developed and maintained a detailed project scheduleSupported resource planningCreated and maintained project/operations calendar and deployment/releases calendarMaintained data and document integrity; assuring superior quality of data, information and correspondenceManaged applications and exam assignmentsAdvocacy role for the implementation of the SharePoint document management initiative and welcoming changeOpened, maintained, updated and followed up regarding candidate applications and inquiriesFacilitated decisions for special cases brought forward by the Registrar office, the Production team and the Service Desk OperatorsVerified, updated and communicated policy information and examination application process for the exam cyclesBecame an organization-wide subject matter expert; participated in various special projects related to Coordinated workflow and activities, scheduled and prioritized, to ensure that target dates and stringent deadlines are metMaintaining the inventory of exam material and the related printout essentialsPreparing, assembling, coordinating and shipping of exam instructions and supporting materialComposed communications regarding exam activities, deadline, possible inquiry expectationsIssued the Licentiate of the Medical Council of Canada (LMCC) and Certificate of RegistrationPublished examination results online and mailing of result letters Ensured that key tasks were properly projected for planning and implementationDeveloped positive relationships, inner and outer-departmental, in order to foster ongoing collaboration, cooperation and achieve satisfactory outcomesSubmitted requested data for third party authorities and J1-Visa requestsKept abreast of provincial, national and MCC standards, by-lawsProvided supervision and leadership to the examination application process team, included delivery of performance appraisal, providing ongoing coaching, and managing the workflowUser Acceptance Testing

• Departmental Communication Supervisor

  • Jun 2010 - Oct 2011

  Provided supervision and leadership to the examination content editor team, included delivery of performance appraisal, providing ongoing coachingImplemented and maintained standard concepts, practices, and procedures to provide a professional editing service to the MCC’s Evaluation Bureau (EB) for all examinations and assessmentsIdentified opportunities for the improvement of editing standards, guidelines, and processesDeveloped and maintained job descriptions, formulated performance standards, and coordinated editing team work assignmentsParticipated in examination team meetings and other Evaluation Bureau operational meetings, as requiredPerformed regular quality reviews of the editing team’s work to ensure editing requirements are being met and are in compliance with editing standards and guidelinesExercised judgment within defined procedures and policiesAssisted in editing examination contentParticipated in strategic planning initiative to help achieve maximum efficiency and impact. Articulated specific goals and identified/described actions and resources to accomplish them.Developed, maintained and coordinated lines of communication within the organization, candidates and stakeholders to help keep abreast with eligibility policies and application proceduresComposed, updated, edited, proofread, translated documentation content and review translated documents for, but not limited to: Terms and conditions, standards, policies and guidelines, examination eligibility application instructions/process, and internal/external communicationsSetup and conducted the analysis of change requests; help improve communication process activitiesProvided training for different web content management toolsEnsured that communication content is delivered on time and respects the established deadlinesLed the development and dissemination of messages and information to employees about the corporation and their workplace



Bank of Canada

• Canada
• Banking
• 700 & Above Employee

• Project Coordinator - High Availability Banking System (HABS)

  • Jan 2007 - Jun 2007

  Coordinated activities, resources, equipment and informationLiaised with clients, stakeholders, users to identify and define project requirements, scope and objectives Made certain that clients’ needs were met as the project evolvedHelped prepare project proposals, timeframes, schedule and budgetActed as a point of contact and communicated project status adequately to all participantsUsed project management tools to monitor working hours, budget, plans and money spentIssued all appropriate paperworkReported and escalate to management as neededCreated and maintained comprehensive project documentation and reportsMaintained MS-Project schedule, risk assessment and key factors score sheetQuality assurance and quality control for future processes and task implementation



Public Safety Canada

• Canada
• Government Relations
• 1 - 100 Employee

• Human Resources Officer / Project Coordinator / Bilingual Editor

  • 2004 - 2007

  Human Resources Officer – National Crime Prevention Project Coordinator – Secret Communications Interoperability ProjectBilingual Editor – Ministerial Correspondence Unit Human Resources Officer – National Crime Prevention Project Coordinator – Secret Communications Interoperability ProjectBilingual Editor – Ministerial Correspondence Unit



PWGSC

• South Africa
• Construction
• 1 - 100 Employee

• Project Coordinator

  • Aug 2003 - Aug 2004

  Alternate Forms of Delivery (AFD) – Procurement and Real Property ProjectContract Value > $100 Million CADCoordinated activities, resources, equipment and informationLiaised with clients, stakeholders, users to identify and define project requirements, scope and objectives Made certain that clients’ needs were met as the project evolvedHelped prepare project proposals, timeframes, schedule and budgetActed as a point of contact and communicated project status adequately to all participantsUsed project management tools to monitor working hours, budget, plans and money spentIssued all appropriate paperworkReported and escalate to management as neededCreated and maintained comprehensive project documentation and reportsMaintained MS-Project schedule, risk assessment and key factors score sheetQuality assurance and quality control for future processes and task implementation



Portage Personnel Inc

• Canada
• Staffing and Recruiting
• 1 - 100 Employee

• Recruiter CSO ACSO

  • Aug 2002 - Aug 2003

  Responded and answered incoming calls from clients, staff and stakeholdersInitiated Security Screening either for Reliability, Secret or Top Secret clearance applicationSubmitted cancellation or termination requestsCompleted the RCMP / GRC fingerprint request formCommunicate with the PWGSC Security Officer (PSSD) for status update, follow-up, discrepancies regarding submitted applicationInterviewed candidates for potential contract staffing with the Federal GovernmentUpdated candidate profiles through a centralized management systemCreated a skill pool that provided matching skills to submitted contract



Martec Limited

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Office Coordinator

  • Jan 2001 - Aug 2002

  Responded and answered incoming calls from clients, staff and stakeholdersCoordinate of material work submitted by the engineersGather and put together research into a manual that can be navigated through with a table of contentDay to day administration workOrganize and assist in meetings mainly with DND (Department of National Defense) and Lockheed Martin Responded and answered incoming calls from clients, staff and stakeholdersCoordinate of material work submitted by the engineersGather and put together research into a manual that can be navigated through with a table of contentDay to day administration workOrganize and assist in meetings mainly with DND (Department of National Defense) and Lockheed Martin



JDS Uniphase

• Information Technology Office Coordinator

  • 1998 - 2001