Director of Growth Marketing

• Feb 2021 - Present

Program Coordinator

• Sep 2020 - Feb 2021

Event Coordinator

• Jun 2020 - Sep 2020

• Writing marketing descriptions for events• Coordinating with client services to select target audiences• Working with digital marketing to generate awareness and drive attendance to events• Managing registration and all related tools• Track event metrics and statistics for reporting• Selecting and setting up appropriate online technologies• Completion of post event follow up activities (satisfaction surveys, CRM input etc.)

Summer Residence Reservations Office Assistant

• Apr 2017 - Aug 2019

• Managed a Summer Residence hotel/hostel consisting of 1000 beds and handled reservations using StarRez Property Management Systems; inputted reservations, processed deposit payments, monitored third party inventory on extranets (Expedia, Booking.com, and HostelWorld).• Communicated clearly via email and telephone with guests, third party representatives, and various campus departments; read and corresponded to email inquiries, investigated discrepancies between the property and guests and/or partners, and contacted the appropriate internal departments when necessary. • Oversaw and co-ordinated with Front Desk’s daily operations and addressed customer complaints; advised Front Desk when questions arose and resolved guest complaints.• Produced nightly end-of-day deposit reports; counted Canadian currency from $500-$30,000, closed point of sale (POS) machines, and balanced and reported sales using Microsoft Excel 2016 spreadsheets.

Summer Residence Room Inspector and Conference/Group Bookings Assistant

• Apr 2017 - Aug 2019

• Conducted daily inspections of 100-350 vacant accommodation rooms, 14 lounges, kitchens and laundry facilities, and 28 washrooms to ensure the cleanliness of the spaces, and confirmed the spaces comply with the property’s mandates.• Recorded and reported inspection results; removed rooms from Housekeeping lists, added rooms to Housekeeping lists, and submitted service form requests to the maintenance department.• Liaised with Housekeeping, Front Desk, Summer Residence Office, and Building Services to ensure inspection results are communicated across the departments; contacted the Housekeeping Supervisor if spaces required immediate cleaning, contacted Summer Residence Office if an accommodation is not livable, and contacted Building Services if the facilities required immediate attention for safety concerns. • Assisted the Conference/Group Sales Manager with administrative responsibilities; corresponded to emails, processed payments, generated room lists, prepared meal tickets, and assembled group folders.