Experience

International Baccalaureate

• Switzerland
• Education Administration Programs
• 700 & Above Employee

• Senior Authorization Manager

  • Jul 2022 - Present

  Provide subject matter support and expertise internally and externally with a focus on excellent customer service to schools and transparent monitoring and evaluation processes which successfully support the implementation of quality, sustainable IB programmes globally. Serving as the global Diploma Programme and Career-related Programme lead for the authorization team, ensuring fair and consistent processes and experiences for DP and CP candidate schools globally, as well as providing programme expertise and guidance and support to the authorization programme teams. Portfolio management responsibilities include serving as the first point of contact and managing the relationship with schools and networks of schools throughout the authorization process. In doing so, develop, plan and guide each school’s journey by counselling them through authorization milestones and facilitating the development and quality implementation of IB programmes.

• Authorization Manager

  • Feb 2017 - Jul 2022

  Responsibilities include managing a global portfolio of schools via SalesForce CRM, monitoring and evaluation of schools throughout authorization processes and providing high quality customer service in English and Spanish. Serve on the Authorization Leadership Team as the global lead of two IB programs, provide guidance, oversight and support to a team of portfolio managers, and liaise with ministries of education, school districts and administrators globally to facilitate the authorization of groups and individual schools. Serve as subject matter expert for projects and initiatives, analyze and improve processes and protocols, and develop school and educator facing support materials. Develop and deliver WebEx/webinar presentations to schools and educators. Present sessions at IB global conference annually.

• Diploma Programme Associate Manager

  • Nov 2013 - Feb 2017

  Management of the IB Diploma Programme authorization processes and operations for the Americas region, delivering services in English and Spanish. Supervision of a bilingual, multi-site team, providing guidance to direct reports on processes and professional development, conducting performance reviews. Supported all aspects of program implementation and growth, provision of data for budget forecasting, QA analysis. Support to schools via SalesForce CRM, management of reporting and feedback processes as well as process review and improvement.Collaborated with internal staff, ministries of education and school districts for large scale program implementation initiatives in Chicago, Peru, Costa Rica and Ecuador. Served as departmental representative for organization-wide projects, report review and editing, and training and guidance to contractors and schools.

• School Services Associate, Diploma Programme

  • Apr 2013 - Nov 2013

  Supported all aspects of program authorization and evaluation processes for the Americas region. Coordinated QA information and reporting for schools, consultants and site visitors. Managed school applications, organized staffing requests and report editing. Supported the introduction of SalesForce CRM, performed database management, and supported special initiatives in Chicago and Ecuador.

• Outreach Services Administrator

  • Dec 2011 - Apr 2013

  Delivered bilingual program information and customer service to prospective schools in the Americas region. Managed the preliminary application process, organized high level events, provided logistical support and data to stakeholders. Managed sponsorships and exhibitors for annual conference and created promotional material.



Early Head Start Program

• Sterling, Virginia

• Family Support Worker II

  • Jan 2003 - Apr 2004

  Maintained a caseload of ten families; performed weekly home visits providing bilingual (English/Spanish) child development information and activities. Organized group socializations and maintained correspondence with community partners. Documented family interactions and child health status, made community referrals and performed developmental assessments of children. Maintained a caseload of ten families; performed weekly home visits providing bilingual (English/Spanish) child development information and activities. Organized group socializations and maintained correspondence with community partners. Documented family interactions and child health status, made community referrals and performed developmental assessments of children.