Experience

Acclivity

• United States
• Software Development
• 1 - 100 Employee

• Sales

  • Oct 2011 - Present



Citizens First Wholesale Mortgage Company

• The Villages, FL

• Closing Specialist

  • Oct 2010 - Oct 2011

  : I input data and perform accuracy verification of the existing information in our Mortgage Loan Origination System. Prepare, compile and distribute finance and cash closing packages to Title Co. and/or Attorney offices as well as mailing out cash packages to borrowers or preparing them for pickup. Generate fee sheets for New Home sales, utilizing the AS400 Villages system as well as other required software. Check closing schedule to ensure all files scheduled for finance closings are received by closing department. Prepare final TIL’s for all closings from final HUD I closing statements. Show less



Blackhawk Unlimited, Inc

• The Villages, FL

• Customer Service Representative

  • Dec 2009 - Oct 2011

  I recruit new participants into the residential rental and empty nest programs by providing detailed information and answering all queries regarding these programs to potential home buyers, current residents and homeowners by performing detailed presentations in person/by phone. I perform "rental-ready" evaluations of homes; and handle all rental reservation inquiries, as well as showcase homes to potential long-term tenants. I recruit new participants into the residential rental and empty nest programs by providing detailed information and answering all queries regarding these programs to potential home buyers, current residents and homeowners by performing detailed presentations in person/by phone. I perform "rental-ready" evaluations of homes; and handle all rental reservation inquiries, as well as showcase homes to potential long-term tenants.



The Villages

• United States
• Individual and Family Services
• 200 - 300 Employee

• HPM Accounts Analyst

  • Jan 2006 - Dec 2009

  Provided full-service account maintenance to all rental and empty nest program homeowners; audited/analyzed all guest/owner accounts daily; processed all credit card charges/refunds for rental and Sales guests; maintained sales tax registration documentation. Processed all accounts payables and general ledger entries; generated homeowner revenue and monthly statements; finalized financial accounts; generated year-end 1099 tax data for homeowners. Contracts Processor (Pre-Owned Homes Department): Prepared new listings, contracts, and closing paperwork for new and pre-owned home purchases; and processed escrow deposits; ensured homebuyers were prepared with accurate documentation required for closing. Processed Sales commissions, and maintained accurate status reports. Show less



Sunrise Sunset Daycare

• Head Teacher/Assistant to Director

  • Jan 2003 - Oct 2005

  I was the contact person for all parents and staff; prepared and implemented daily lesson plans and projects according to curriculum guidelines; verified student and staff records to ensure accuracy and compliance with state regulations. I was the contact person for all parents and staff; prepared and implemented daily lesson plans and projects according to curriculum guidelines; verified student and staff records to ensure accuracy and compliance with state regulations.



Bluebird Technologies

• Account Executive

  • Oct 2002 - Dec 2003

  Marketed computer networking services/repairs to new clients; maintained/upgraded and serviced existing clients; designed networks for small to mid-sized businesses; completed monthly reports and service contracts for existing and new customers. Coordinated technology related seminars. Marketed computer networking services/repairs to new clients; maintained/upgraded and serviced existing clients; designed networks for small to mid-sized businesses; completed monthly reports and service contracts for existing and new customers. Coordinated technology related seminars.



Digital Products International

• Account Representative

  • May 2002 - Oct 2002

  Marketed technology to new clients for copier/fax supplies to wholesalers; maintained/upgraded and serviced existing clients increasing monthly sales by 62%. Marketed technology to new clients for copier/fax supplies to wholesalers; maintained/upgraded and serviced existing clients increasing monthly sales by 62%.



Notara

• Client Care Trainer/Quality Coach

  • May 2000 - Jun 2001

  Prepared training manuals and guidelines for use in the customer call service center; trained customer service representatives in product information and customer service skills; held weekly coaching sessions with each representative to hone their listening skills and customer service skills. Prepared training manuals and guidelines for use in the customer call service center; trained customer service representatives in product information and customer service skills; held weekly coaching sessions with each representative to hone their listening skills and customer service skills.



PwC

• Professional Services
• 700 & Above Employee

• Senior Benefit Service Representative

  • Sep 1997 - May 2000

  Utilized customer service and communication skills to resolve issues, provided participants with benefits information on their Pension and Health & Welfare plans. I managed high volume of calls and inquiries through computerized PASS system, and worked with Team Manager to develop training materials and process documentation. I administered the Tax Profile process, and assisted representatives with questions regarding the Pension and Health & Welfare plans.Benefit Service Representative: Provided participants with benefits information on the Pension and Health/Welfare plans using "The Call Strategy"; utilized customer service and communication skills to resolve issues; managed high volume of calls through computerized PASS system. Show less

• Team Leader

  • Sep 1997 - May 2000

  Supervised day-to-day activities for a team of ten benefits representatives; acted as liaison between functional teams within client account. I was the contact expert with technical issues regarding employees Pension and Health & Welfare plans. I developed training plans and guidelines and provided classroom team training to address recurring technical/product issues; reviewed call tapes and provided remediation coaching for representatives. I handled and resolved all escalated customer issues. Show less



UniFirst Corporation

• United States
• Textile Manufacturing
• 700 & Above Employee

• Office Manager

  • Jan 1996 - Sep 1997

  Prepared payroll, processed new hires, handled customer service issues. Handled sales inquiries, verified credit applications for new accounts, and was involved in all aspects of office management and customer relations. Prepared payroll, processed new hires, handled customer service issues. Handled sales inquiries, verified credit applications for new accounts, and was involved in all aspects of office management and customer relations.