Experience

Olean Medical Group LLP

• United States
• Medical Practices
• 1 - 100 Employee

• Application Analyst/ EMR Trainer

  • Oct 2008 - Present

  Provide system support and training for the electronic medical record, EMR. Responsible for creating electronic templates and documents to efficiently capture the right data elements to provide useful and required patient information for our providers. Responsible for designing and delivering clinical end user training on assigned EMR functionality. Designing ways to efficiently document all patients’ encounters. Provide testing for all processes, workflows, and / or new functionality to ensure outcomes and quality, in addition to application testing following system updates or changes. Identify workflow enhancements within all of the Medical Group. Responsible for the content and clinical expertise in Allscripts and Cerner Powerchart and Revenue Manager PM and technical support to end-users. In addition to providing troubleshooting assistance. Show less

• Application Analyst

  • Oct 2007 - Present

• RECEPTIONIST/SCHEDULER

  • Oct 2007 - Oct 2008

  Responsible for answering the telephone, taking thorough messages and communicating the messages to the appropriate person. Responsible for scheduling appointments for the patient at the direction of the provider or nursing staff. Educating patients as to the date and time of there visit. Compiling and sorting the mail to appropriate people. Receive faxes and distribute to the appropriate person; send faxes in a timely manner. Perform clerical functions for physicians and nurses within the receptionist’s sphere of responsibility. Show less



Alltel Wireless

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Supervisor

  • Sep 2003 - Jul 2007

  Responsible for approving weekly payroll and maintaining an efficient schedule. Responsible for acting as center manager when current manager is out on leave. Responsible for annual merit reviews and attendance performance improvement plans. Ensure that all staff members comply with key performance indicators, internal/external regulations, standards, and procedures. Responsible for the training performance management and hiring decisions. Other duties include insure escalations and call routing within center is flowing correctly. Manage team of senior personnel in preparations of advancement; provide business efficiencies to benefit company wide practices. Provide feedback on projects and their effect on customers and staff members in Technical Support. Show less

• Technical Support Team Lead

  • Jun 2003 - Sep 2003

  Responsible for printing daily reports and keep organized historical reports for quick reference. Monitor Meridian and Webview throughout the day for potential problems with call routing, queues, and representatives. Moved representatives between queues when necessary to facilitate balanced queues and optimum call attainment. File trouble tickets. Maintain accurate attendance records for all employees. Calculate login/logout reports and record occurrences to ensure timely disciplinary action when necessary. Assist fellow co-workers with questions, customer requests, and escalated issues. Ensure that the Tech Support Representatives adhered to their breaks and schedules. Provide support for the call center management team. Monitored the performance of Customer Service, Technical Support, and Retail Activation representatives to ensure they adhered with the lunch and break schedules given. Ensured staff coverage regarding days calls, approved vacation requests and optional days. Show less

• Technical Support Specialist

  • Jan 2002 - Jun 2003

  Provide technical assistance for customers concerning wireless, paging, and wap through Outside view, Metrocall, Pagnet, CBIS, Abacus, Telnet, VII, Cmis, Nortel, Pilot Plus, and Nass. Trouble shot for roaming and authentication issues. Contacted other carriers to make sure ALLTEL customers were loaded and pointed correctly. Provided assistance with CDPD units, and roamer support for other wireless carriers. Acted as Lead Tech Support Rep for the department to handle fellow co-workers with questions, customer requests, and escalated issues. Ensure that the Tech Support Representatives were adhering to their breaks and schedules. Show less

• CLEC Residential CSR

  • Nov 1999 - Dec 2001

  Provide customer service care to new residential subscribers. Processed service orders and maintain billing system and daily reports. Preparing daily broadcasts for upper management. Act as Lead Customer Service Representative for department to handle s inquires and customer request. Interact with various departments on recent and new products and developments. Ensure network orders, repair and control center issues are resolved. Responsible for improving various processes as required.

• Customer Service Representative

  • Aug 1998 - Nov 1999

  Point of contact for inbound customer service calls. Handled and resolved inquires from potential and current subscribers regarding, cellular, paging and long distance services. Trained incoming representatives in proper telephone techniques and use of systems. Reviewed customer accounts concerning billing, rate plan options and services. Acted as floorwalker, available for escalated calls and questions from fellow co-workers.



Community Bank NA

• Banking
• 100 - 200 Employee

• Loan Operations, Data Processor

  • Nov 1996 - Aug 1998

  Responsible for processing all loans. Prepared monthly reports for audit purposes. Provided monthly static’s for department meetings. Responsible for processing all loans. Prepared monthly reports for audit purposes. Provided monthly static’s for department meetings.