Human Resources Operations Manager

• Oct 2022 - Present

Sr. HRIS Administrator

• Jul 2019 - Sep 2022

HR/Payroll Coordinator

• Jul 2016 - Jun 2019

HR Coordinator

• May 2016 - Jun 2016

HR Administrator

• Sep 2011 - Mar 2016

Performing semi-monthly payroll processing for 350 Washington-based employees using ADP software. Management of the corporate 401k plan in conjunction with an outside vendor. Providing on-boarding and training to new employees and handling downsizing/RIF activities, when needed. Management of health care benefits (medical, dental & vision) and responding to employee benefits questions. Cobra benefits processing, wage garnishment processing, and unemployment insurance documentation. Conducting verifications of employment and handling all I-9 form maintenance and compliance steps. Engaging in confidential employee record-keeping and managing the corporate HRIS system. Managing the company's uniform program to help create a consistent, professional brand image.

Administrative Assistant

• Jan 2008 - Mar 2009

Mortgage Loan Processor

• Sep 2003 - Feb 2008

Managed all functions of the mortgage lending process including verification of customer information, paperwork processing, and ensuring compliance with all consumer lending regulations. Handled pre-loan and data entry steps needed to initiate work with potential mortgage clients. Verified applicant employment, bank statements, income, credit reporting and insurance coverage. Collaborated with title and escrow insurance companies to verify and clear liens. Maintained all correspondence between loan broker and customers. Prepared government-required RESPA documents per Washington State law. Organized pre-loan documents and submitted final loan conditions for release of funds to clients. Maintained/organized all loan documents and client files to comply with records retention laws.

Sr. Customer Service Representitive

• Jul 1991 - Mar 2003

Assisted with the origination, execution and maintenance of a range of CitiFinancial products, Including: Maintaining the branch's dealer retail business, processing loan applications for approval, and executing the final loan contract & release of funds. Processing existing customer loan requests from the initial application process to final loan document preparation and closing. Solicitation of current/former customers for potential personal loans and mortgage refinancing. Managing delinquent accounts, making payment arrangements, determining possible loan extensions, and troubleshooting options to help clients become current and help balance the branch's collections. Preparation of closed files for retention, execution of final paid papers for clients, and processing of re-conveyance transactions to clear mortgage liens. Maintenance of branch finances; received and posted all payments, prepared and executed 2 daily bank deposits, and maintained the branch cash drawer ensuring an accurate balance of each day's transactions. Office Management through maintenance of branch inventory and requisition of office supplies. Special projects and training, including travel to the corporate headquarters in Dallas, TX to be trained on a new computer program; subsequently implemented the new system in eight branches, trained staff in how to use it and provided ongoing technical support.