Experience

Keystone First

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Project Manager

  • 2008 - Present

  Performed as Technical Project Manager on the Leadership Team by overseeing Infrastructure, ServiceDesk, Configuration, and UAT activities through full life cycle development. Successfully consolidated, unified, and upgraded the Facets Claims system over four major milestones on a fixed fee contract. Worked/coordinated with International vendor on resource requirements as well as internal management on resource availability and deliverables. Maintained project plans, monitored progress through all project phases, and prepared weekly Executive Leadership presentations to track and report on status, timelines, and escalate issues/risks. Participated on Technical Review Committee for risk analysis and collision avoidance between the UP project and other projects.• Participate and lead project meetings• Assist with Environment Strategy and delivery• Prepare Contract Authorization forms for vendor invoicing on Statements of Work• Monitor off-shore connectivity • Monitor off-shore database requirements and refreshes• Maintain core team user access and desktop set up• Monitor Project Plan changes and make updates weekly• Identify and escalate all status, issues, risks to Lead Program Director• Prepare weekly Executive Presentations and statistics• Maintain Facets Unified Website• Create and Maintain all Corporate communications for program status and Go-Lives• Assist in leading all playbooks and Go-Live activities• Prepare agendas and issue minutes Show less

• Service Desk Analyst III

  • 2007 - 2008

  Lead Service Desk Analyst responsible to participate and lead projects and initiatives to improve customer satisfaction. Provided client support for all KMHP/AMHP standard and supported hardware/software. Provide support and served as escalation resource to other Service Desk Analysts. Developed, defined, and communicated user/technical service policies/procedures for various products and department responsibilities. Prepared and distributed statistical reports.Facilitated and participated in requirements gathering to upgrade an incident and defect tracking application by gathering and documenting requirements, and implementing and unit testing processes in the Development system. Show less

• Facets Systems Analyst II

  • 2000 - 2007

  Maintained Facets Security by creating users and profiles within Test and Production environments. Analyzed and revamped Facets Security profiles and associated tables. Performed front-end configuration of the Facets Letter Server to meet the business needs of clients. Resolved Facets SA and Letter Server issues as they arose. Assisted internal/external clients with troubleshooting and programming logic to meet customer/client needs. Acted as a liaison by communicating, coordinating, and participating in the resolution of configuration and operational issues between functional teams and stakeholder departments. Assisted in the design, development, and implementation of Facets for new business and upgrade initiatives. Performed analysis of processes, procedures, and practices to identify and make recommendations for improvement. Participated in the resolution of configuration and operational issues for various components including Eligibility, Claims, Finance, Security, and Letter Server/System Administration. Prepared and executed test scripts required for implementations/conversions and detailed configuration documentation for successful migration of updates/modifications to Production environments. Developed end-user documentation for Facets Letter generation.Led efforts for Internal Audit initiative to identify and modify IS and Business capabilities for all Lines of Business to implement and maintain segregation of duties across all functional profiles within the Facets application. Followed rigid timeline to deliver and meet goal on time with quality and within scope. Created requirements and directed the development of on-going reports required for sustaining SAS70 security/audit guidelines. Worked with Executive Business sponsor and all levels of management and reported progress throughout all phases. Show less

• Project Coordinator

  • 1999 - 2000

  • Served as liaison between project management, project staff, and external contacts for implementation of organization's new claims system.• Assisted with the maintenance of the program implementation using MS Project• Handled administrative projects involving process improvement, operational procedures, and record keeping systems• Assisted with the development and configuration of the FACETS Letter Server• Performed executive administrative duties

• Technical Support Analyst

  • 1996 - 1999

  • Responsible for the development and maintenance of local and networked PC Desktop and Laptop systems• Participated in efforts to upgrade and implement email/calendar software application• Interfaced with end users to isolate software and hardware problems to provide appropriate solutions• Maintained phone support via Help Desk for over 1,000 users internally and externally• Created Network, HealthCare & I-Max Logins for new hires• Novell Administration

• Secretary

  • 1994 - 1996

  • Responsible for all clerical and secretarial duties for two (2) Directors and eight (8) Managers• Duties included: Preparing presentations/spreadsheets, coordinating meetings, answering phones for multiple Managers and Directors, preparing correspondence, completing supply requisitions, typing, and filing