Experience

iba America, LLC
• Office Manager

  • Jan 2019 - Present


Resurgens Orthopaedics

• Medical Practices
• 500 - 600 Employee

• Site Manager

  • Jun 2015 - Jan 2019

  Meets regularly with physicians to solve problems and ensure needs are met. Manages physicians templates and schedules. Ensures adequate staffing levels are maintained. Evaluates employee performance and implements merit raises, promotions and counseling sessions. Creates and maintains an operating budget and performs monthly analysis of site financials. Designs and implements strategies to ensure employee satisfaction.

• Operations Manager

  • Nov 2014 - Jun 2015

  Works with physicians and employees to ensure effective operation of both clinical and administrative site functions. Ensures adequate staffing levels are maintained. Coordinates employee training. Ensures a safe and secure workplace complying with safety policies and OSHA regulations. Establishes standards to improve efficiency and effectiveness of clinical processes.

• Patient Services Specialist

  • Jan 2013 - Oct 2014

  Responsible for excellent customer service, greeting all patients, ensuring completion of all new or updated paperwork, scheduling follow-up appointments, and collecting all appropriate monies due at time of service. Also assisted the Rehabilitation Manager in completing administrative tasks such as reports and phone interviews.



Optim Healthcare

• India
• Retail

• Administrative Assistant

  • Jul 2007 - Jun 2011

  Assisted the Director of Operations and multiple Physicians in the day-to-day processes of the nation's second largest Orthopedic practice. I genereated monthly/quarterly reports and drafted the monthly presentation for the board to review. I also assisted the Director of IT in training all Physicians and medical staff on a new transcription program that coinsided with the companies newly establised EMR system. I worked closely with the transcription department in providing quality assusrance to warrant that all medical records were termed correctly. Show less