Experience

American Technical Ceramics

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Account Specialist

  • Jan 2004 - Present

  .Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing. .Enter orders and confirm orders via fax, email or phone. .Responsible for ensuring accurate daily shipment processing, product scheduling and shipment Confirmations. .Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items .Establish and maintain cordial customer relations through telephone contact. .Interact with various departments such as Quality Assurance, production, to ensure customer requirements are met. Show less