Experience

QualChoice Health Insurance

• United States
• Insurance
• 100 - 200 Employee

• Senior Customer Service Representative

  • Apr 2022 - Present



Centene Corporation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Enrollment Supervisor

  • Sep 2017 - Dec 2021

  • Communicate goals and performance standards to employees.• Evaluate employee skills, identify and implement training requirements.• Prioritize, assign and review assignments to meet production and quality metrics.• Preform regression and deployment testing for PRIME system.• Interview candidates for open positions within the department.• Develop and maintain training materials for department.

• MML

  • Jan 2017 - Sep 2017

  • Completion of HICS cases for Federal Marketplace, exceeding individual metrics.• Developed test script for testing letter process.• Assist with training of new employees.• Created and maintained training manual for the HICS team.• Creation of Visio charts to support training documentation.• Developed test script for system upgrades.• Assist with testing for process updates.



QualChoice Health Insurance

• United States
• Insurance
• 100 - 200 Employee

• Enrollment Representative

  • Feb 2004 - Dec 2016

  Enrollment Technical Analyst Jul 2013 – Dec 2016 Enrollment Representative Level III May 2009 – Jul 2013 Enrollment Representative Level I Mar 2009 – May 2009 Records Management Specialist Feb 2005 – Mar 2009 Mail Clerk Feb 2004 – Feb 2005 Enrollment Technical Analyst Jul 2013 – Dec 2016 Enrollment Representative Level III May 2009 – Jul 2013 Enrollment Representative Level I Mar 2009 – May 2009 Records Management Specialist Feb 2005 – Mar 2009 Mail Clerk Feb 2004 – Feb 2005