Experience

CATALYST GROUP
• Australia
• IT Services and IT Consulting
• Client Experience Manager

  • Apr 2022 - Present

NWN Carousel
• United States
• 1 - 100 Employee
• Carrier Support Specialist

  • Apr 2018 - Apr 2022

Martin_&_Associates
• United States
• Business Consulting and Services
• Project Manager

  • May 2017 - Apr 2018

Massachusetts Virtual Academy
• Administrative Assistant

  • Jul 2014 - Jul 2017


Greenfield Public Schools

• United States
• Education Management
• 100 - 200 Employee

• Executive Assistant

  • Jul 2013 - Jun 2015

  Extremely fast-paced office environment, with a high volume of phone communication. Perform all secretarial duties with confidence. Review employment applications for completeness and accuracy and provide to appropriate hiring administrator. Plan and carry out successive steps necessary to perform various support tasks for both human resources tasks as well as general secretarial tasks. Extremely fast-paced office environment, with a high volume of phone communication. Perform all secretarial duties with confidence. Review employment applications for completeness and accuracy and provide to appropriate hiring administrator. Plan and carry out successive steps necessary to perform various support tasks for both human resources tasks as well as general secretarial tasks.



Smith & Brink, P.C.

• Legal Assistant

  • May 2006 - Apr 2011

  Performed all secretarial duties focused on attention to detail and accuracy. Answered incoming phone calls from attorneys, claimants, physicians, etc., and used sound judgment and initiative to handle all aspects of communication when applicable. Multi-tasked on a daily basis which included answering calls, gathering important information, while typing and diffusing individuals who easily become upset, angry or irate. Created, modified and maintained spreadsheets in Excel as well as monitored database for accuracy. Provided clear and concise, charts to attorneys electronically, using Power Point. Show less



Amica Mutual Insurance

• Claim Representative

  • Oct 2003 - May 2006

  Analyzed and processed Auto claims within various claims systems. Verified and calculated Personal Injury Protection benefits by reviewing regulations and manuals. Recognized and reconciled discrepancies such as over/under payments. Composed business correspondence and archived all documentation in electronic files. Verification/investigation of information provided to determine eligibility of benefits. Analyzed and processed Auto claims within various claims systems. Verified and calculated Personal Injury Protection benefits by reviewing regulations and manuals. Recognized and reconciled discrepancies such as over/under payments. Composed business correspondence and archived all documentation in electronic files. Verification/investigation of information provided to determine eligibility of benefits.