Experience

Hotel Gansevoort

• Hospitality
• 1 - 100 Employee

• Director of Reservations (Formerly Reservations Manager) for Gansevoort Hotel Group

  • Jul 2011 - Present

  I handle all day to day operations that pertain to the reservations department and have a staff of eighteen team members that I supervise. In addition, I am also trained in revenue management which includes, but not limited to rate loading and forecasting.

• Front Office Manager (Formerly Front Desk Manager) for Gansevoort Meatpacking

  • Apr 2007 - Jul 2011

  Oversaw the front office operation which included the front desk agents, managers, concierge team bellman and doorman. My responsibilities included hiring, training, coaching, discipline and conduct performance reviews. In addition to guest satisfaction our other primary goal was to maximize all revenue opportunities which included preparation and monitoring of the yearly departmental goals related to payroll, expenses, staffing levels and guest service.

• Assistant Front Office Manager

  • Oct 2005 - Apr 2007

  As an Assistant Manager I was responsible for overseeing the front desk team and ensuring that all guest interactions were handled as VIPs'. I oversaw payroll, schedule and training with the team and worked closely with the housekeeping and sales teams.