Marketing Manager

• Mar 2021 - Present

Community Relations Manager

• Dec 2020 - Mar 2021

Sr. Outreach Specialist

• Mar 2020 - Dec 2020

Responsible for member engagement in the Eastern and Western territories within the Nebraska market. Serves as a health literacy coach and navigator for members as a benefits liaison for community based organizations serving our members. Focused on health insurance literacy through member engagement that is culturally responsive and concentrating efforts that reinforce positive health behaviors that will effectuate the utilization of appropriate and timely health services and minimize real time abrasion/disenrollment potential. Continued responsibility for community investment strategy and implementation within the Nebraska market.

Community Engagement Partner

• Mar 2019 - Mar 2020

Responsible for the investment strategy within the Nebraska market as part of WellCare’s commitment to improving the lives of members and the communities in which they live. Developed strategic planning across the state to identify key community partners serving our members utilizing County Health Rankings and CDC framework to address the social determinants of health. Managed financial contribution and organizational reporting of those organizations to sustain critical programming addressing the social determinants of health. Managed a WellCare internal Community Command Center that served as an information hub with an interactive design for community-based activities, information, data and referral processes within the Nebraska market.

Community Relations Specialist

• Oct 2016 - Feb 2019

Responsible for the marketing and branding of WellCare throughout the Nebraska Market. Including implementing programs to develop relationships with organizations to build community coalitions and promote health awareness and managed care. Developed strategies included presentations, meetings with key community partners and attendance at community events.

Care Worker

• Feb 2015 - Oct 2016

Responsible for the education of members, stakeholders and providers regarding mental health and/or substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures. Including providing case management support, referrals and coordinate appropriate services for members and/or family members regarding support services across Nebraska. Coordination of distribution of correspondence and materials to enrollees and providers. Responsible for the education of members, stakeholders and providers regarding mental health and/or substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures. Including providing case management support, referrals and coordinate appropriate services for members and/or family members regarding support services across Nebraska. Coordination of distribution of correspondence and materials to enrollees and providers.

Mental Health Technician

• Mar 2006 - Feb 2015

• Assist in the care and treatment of psychiatric and/or chemically dependent patients providing guidance and support using the 12 Step Recovery Model taking into accounts the patients needs and privacy. • Complete intake/discharges, coordinate patients groups, activities, and scheduled appointments.• Used administrative skills to include filling, faxing, phone calls, referrals, emails, computer skills, written, and verbal communication to insure continuity of care. • Assist nurse manager in interviewing Mental Health Technician and new hire orientation process.• Member of the Independence Center Practice Committee 2014-2016. Completed reviews of processes/procedures and report findings.

Domesitc Abuse Group Facilitator

• Mar 2010 - Feb 2011

• Prepared group materials and conducted scheduled classes utilizing the Duluth Model (Completion of Duluth Training 2010).• Provided education regarding group rules, codes of conduct, offered guidance and accountability for group members per group expectations.• Maintained documentation of group member’s participation during duration of session.

Direct Care

• 2005 - 2006