Jennifer Watson
Call Center Manager at Betfred South Africa- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Afrikaans Full professional proficiency
Topline Score
Bio
Gwen de Sa
Jennifer was a Quality Assessor at Tracker when I joined as Head of Department. She was methodical in her roll out of her tasks and another strength was attention to detail. She was a team player, always pleasant and friendly. Jenny never had a problem to work the necessary hours to get the job done. I would employ Jennifer again if I had the opportunity
LinkedIn User
I am pleased to write this recommendation for Jennifer who reported to me at Standard Bank. Jennifer is an exceptional leader who consistently demonstrated outstanding qualities during her time leading an outbound team. Jennifer possesses a rare combination of leadership skills that set her apart from her peers. She is highly organized, detail-oriented, and possesses a deep understanding of the intricacies of managing an outbound team in the financial sector. Under her guidance, the team consistently achieved and often exceeded their targets, showcasing her exceptional ability to motivate and drive her team towards success. One of Jennifer's most notable strengths is her commitment to her team's professional growth and well-being. She fostered a positive and inclusive work environment where team members felt valued, motivated, and heard. It was evident in the high morale and enthusiasm of her team members, who consistently spoke highly of her leadership. Her ability to build and maintain strong relationships with her team members, peers, and superiors is truly commendable. In addition to her leadership and team-building skills, Jennifer possesses excellent communication abilities. She was adept at conveying complex ideas and strategies in a clear and concise manner, which greatly contributed to the team's success. Her ability to adapt to changing circumstances and make informed decisions under pressure is a testament to her resilience and problem-solving skills. I have no doubt that Jennifer would excel in any role in any business. Her dedication, work ethic, and ability to deliver results are unparalleled. She is not only an asset to any organization but also a pleasure to work with. I highly recommend Jennifer for any leadership or managerial position and am confident that she will continue to make a significant impact wherever she goes.
Gwen de Sa
Jennifer was a Quality Assessor at Tracker when I joined as Head of Department. She was methodical in her roll out of her tasks and another strength was attention to detail. She was a team player, always pleasant and friendly. Jenny never had a problem to work the necessary hours to get the job done. I would employ Jennifer again if I had the opportunity
LinkedIn User
I am pleased to write this recommendation for Jennifer who reported to me at Standard Bank. Jennifer is an exceptional leader who consistently demonstrated outstanding qualities during her time leading an outbound team. Jennifer possesses a rare combination of leadership skills that set her apart from her peers. She is highly organized, detail-oriented, and possesses a deep understanding of the intricacies of managing an outbound team in the financial sector. Under her guidance, the team consistently achieved and often exceeded their targets, showcasing her exceptional ability to motivate and drive her team towards success. One of Jennifer's most notable strengths is her commitment to her team's professional growth and well-being. She fostered a positive and inclusive work environment where team members felt valued, motivated, and heard. It was evident in the high morale and enthusiasm of her team members, who consistently spoke highly of her leadership. Her ability to build and maintain strong relationships with her team members, peers, and superiors is truly commendable. In addition to her leadership and team-building skills, Jennifer possesses excellent communication abilities. She was adept at conveying complex ideas and strategies in a clear and concise manner, which greatly contributed to the team's success. Her ability to adapt to changing circumstances and make informed decisions under pressure is a testament to her resilience and problem-solving skills. I have no doubt that Jennifer would excel in any role in any business. Her dedication, work ethic, and ability to deliver results are unparalleled. She is not only an asset to any organization but also a pleasure to work with. I highly recommend Jennifer for any leadership or managerial position and am confident that she will continue to make a significant impact wherever she goes.
Gwen de Sa
Jennifer was a Quality Assessor at Tracker when I joined as Head of Department. She was methodical in her roll out of her tasks and another strength was attention to detail. She was a team player, always pleasant and friendly. Jenny never had a problem to work the necessary hours to get the job done. I would employ Jennifer again if I had the opportunity
LinkedIn User
I am pleased to write this recommendation for Jennifer who reported to me at Standard Bank. Jennifer is an exceptional leader who consistently demonstrated outstanding qualities during her time leading an outbound team. Jennifer possesses a rare combination of leadership skills that set her apart from her peers. She is highly organized, detail-oriented, and possesses a deep understanding of the intricacies of managing an outbound team in the financial sector. Under her guidance, the team consistently achieved and often exceeded their targets, showcasing her exceptional ability to motivate and drive her team towards success. One of Jennifer's most notable strengths is her commitment to her team's professional growth and well-being. She fostered a positive and inclusive work environment where team members felt valued, motivated, and heard. It was evident in the high morale and enthusiasm of her team members, who consistently spoke highly of her leadership. Her ability to build and maintain strong relationships with her team members, peers, and superiors is truly commendable. In addition to her leadership and team-building skills, Jennifer possesses excellent communication abilities. She was adept at conveying complex ideas and strategies in a clear and concise manner, which greatly contributed to the team's success. Her ability to adapt to changing circumstances and make informed decisions under pressure is a testament to her resilience and problem-solving skills. I have no doubt that Jennifer would excel in any role in any business. Her dedication, work ethic, and ability to deliver results are unparalleled. She is not only an asset to any organization but also a pleasure to work with. I highly recommend Jennifer for any leadership or managerial position and am confident that she will continue to make a significant impact wherever she goes.
Gwen de Sa
Jennifer was a Quality Assessor at Tracker when I joined as Head of Department. She was methodical in her roll out of her tasks and another strength was attention to detail. She was a team player, always pleasant and friendly. Jenny never had a problem to work the necessary hours to get the job done. I would employ Jennifer again if I had the opportunity
LinkedIn User
I am pleased to write this recommendation for Jennifer who reported to me at Standard Bank. Jennifer is an exceptional leader who consistently demonstrated outstanding qualities during her time leading an outbound team. Jennifer possesses a rare combination of leadership skills that set her apart from her peers. She is highly organized, detail-oriented, and possesses a deep understanding of the intricacies of managing an outbound team in the financial sector. Under her guidance, the team consistently achieved and often exceeded their targets, showcasing her exceptional ability to motivate and drive her team towards success. One of Jennifer's most notable strengths is her commitment to her team's professional growth and well-being. She fostered a positive and inclusive work environment where team members felt valued, motivated, and heard. It was evident in the high morale and enthusiasm of her team members, who consistently spoke highly of her leadership. Her ability to build and maintain strong relationships with her team members, peers, and superiors is truly commendable. In addition to her leadership and team-building skills, Jennifer possesses excellent communication abilities. She was adept at conveying complex ideas and strategies in a clear and concise manner, which greatly contributed to the team's success. Her ability to adapt to changing circumstances and make informed decisions under pressure is a testament to her resilience and problem-solving skills. I have no doubt that Jennifer would excel in any role in any business. Her dedication, work ethic, and ability to deliver results are unparalleled. She is not only an asset to any organization but also a pleasure to work with. I highly recommend Jennifer for any leadership or managerial position and am confident that she will continue to make a significant impact wherever she goes.
Credentials
-
Standard Bank Top Women Virtual Conference 2022
Topco MediaJan, 2023- Oct, 2024 -
Bookkeeping through Damelin
Damelin
Experience
-
Betfred South Africa
-
South Africa
-
Gambling Facilities and Casinos
-
1 - 100 Employee
-
Call Center Manager
-
Aug 2023 - Present
Optimizing of branch financial performance Ensuring of operational effectiveness at all times Ensuring of branch compliance with relevant legislation and license conditions Managing of cash and banking processes Offering excellent customer services Managing staff efficiently Living up to professional standards Optimizing of branch financial performance Ensuring of operational effectiveness at all times Ensuring of branch compliance with relevant legislation and license conditions Managing of cash and banking processes Offering excellent customer services Managing staff efficiently Living up to professional standards
-
-
-
-
Director
-
Jun 2020 - Present
Unisex Hair Salon and Beauty Services Unisex Hair Salon and Beauty Services
-
-
-
MMELA FINANCIAL SERVICES
-
South Africa
-
Insurance
-
1 - 100 Employee
-
Outbound Sales Operations Manager
-
Jan 2021 - Apr 2022
Managing and overseeing the activity of the Outbound Call Centre with the necessary due care, skill and diligence Ensuring the implementation of correct and appropriate processes are in line with the requirements of the legislation and the principles of TCF Ensuring optimum call center operations, providing oversight of advice given, including intermediary services rendered and fair treatment of customers Ensuring agents productivity and performance and the achievement of targets are achieved Ensuring that the operations of the call center are geared towards minimizing Pl cover risk Show less
-
-
-
-
Outbound Sales Supervisor
-
Sep 2019 - May 2020
-
-
Skills Coach
-
Dec 2017 - Aug 2019
-
-
FAIS Compliance Supervisor
-
Jun 2015 - Nov 2017
- Managing FAIS Compliance Quality Control staff (X5 consultants)- Evaluation of inbound and outbound call adherence to Short Term Insurance Legislation- Evaluation of inbound and outbound call adherence to FAIS Legislation- Evaluation of adherence to company policies/procedures and statutory requirements.- Evaluation of data captured integrity- Ability to identify business risks- Identifying of trends, contraventions and developmental needs for training purposes- Corrective discussions/actions with Departmental Heads & Individuals- Documentation of discussions & actions plans- Managing of reputational risk- Building and enforcing of a customer centric approach- Establish, build and maintain good relations with all business partners- Communicate actively and effectively on all products and services- Provide weekly /monthly reports and feedback to the manager and other internal customers- Visibility in their area of support by means of collaborating with their agents & peers- Any other related tasks or duties assigned by the Manager- Ad-hoc participation in Projects (i.e. Sales drives and incentives) Show less
-
-
-
-
Manager - Quality Assurance
-
Apr 2013 - Feb 2015
Ensure QA is in place Manage Quality Assurers (X3) and ensure structure is in place and procedures are being followed Determine risk areas in terms of non-compliance and offer practical solutions in the form of coaching, training, and script and scorecard amendments Liaise with various team leaders and managers for each department regarding concerns, trends and training Compile reports and procedures to meet compliance standards for all QA campaigns Report to Compliance department Show less
-
-
-
Standard Bank Group
-
South Africa
-
Financial Services
-
700 & Above Employee
-
Teamleader, Self Service Banking
-
Apr 2012 - Mar 2013
- Managed a team of +-13 outbound sales consultants - Hosted daily connect sessions with the team to discuss outputs and new objectives - Hosted weekly coaching sessions with direct reports - Provided line management with daily, weekly and monthly team productivity results in the former of stats reporting - Remotely listened to daily random outbound calls made by consultants to identify risks and offer solutions - Monitored operational efficiencies for compliance purposes - Monitored and reported the daily adherence of outbound agents - Attended to escalated call queries - Initiated daily outbound drives to drive targets - Kept all relevant stakeholders informed of daily leads generated in the former of pivot table reporting Show less
-
-
-
-
Teamleader (temp)
-
Aug 2011 - Feb 2012
-Managed a team of 13 outbound sales agents - Coached sales team agents on a weekly basis to improve performance -- Did random remote listening of sales calls within the campaign team, to identify trends and enhance call quality - Hosted and morning brainstorming sessions to identify risks and establish obtainable objectives - Always offered solutions and shared ideas on improving business expectations - Always encouraged team playing by initiative and participating in weekly sales challenges - Implemented consequence mangement for under performing staff - Provided daily,weekly and monthly stats reports to management and stakeholders regarding overall performance and productivity in my team Show less
-
-
-
ProPay
-
Human Resources
-
1 - 100 Employee
-
Manager,Insurance Benefits
-
Jul 2010 - Apr 2011
Managed the insurance division with the assistance of the claims administrator; Implemented a business plan to grow the insurance division; Implemented sound compliance strategies through policies and procedures; Evaluated compliance issues across the board (i.e stakeholders and from clients) and provided relevant solutions; Appointed as key individual to the business; Drafted service level agreements with stakeholders; Liaised with clients in order to resolve any claims issues ; Managed the premium collection process; Revised and provided daily ,weekly and monthly reports to the directorship regarding the insurance divisions performance. Show less
-
-
-
Standard Bank
-
500 - 600 Employee
-
Teamleader
-
Jan 2001 - Jun 2010
Started working at Standard bank in 2001 as a data capturer in the Home Loans admin department. I was then made permanent after3months and worked as a introductory commissions clerk, where i used to make daily payments to estate agents who introduced new home loan clients to the business. I then moved on to becoming a commission payments clerk for Loan originators, where payments had to be done on a monthly basis. I was then promoted to Teamleader of this department in June 2005 to November 2007, where i managed a department of 5 clerks.I further persued a career as a Teamleader for the Home Loans relationship centre in November 2007, where i managed a team of 10 outbound agents, whose duties was to retain Home Loan clients and provided them with an exceptional on boarding experience when applying for new loans. My career changed in November 2009, where i was succonded to assist in the Own Insurance department for Home Loans. Here I assisted the teamleader with managed a team of 5 agents who dealt with outbound and inbound clients. The job entailed retaining clients and resolving their queries in order to grow the profitability books of the business. Show less
-
-
Education
-
2019 - 2019
Regent Business School
Higher Certificate, Business Administration and Management, General -
2003 - 2009
Institute of Bankers
Diploma-Financial Planning, Long and Short term insurance -
1993 - 1997
Willow Crescent Secondary High-Eldorado Park
Matric, Matric certificate with exemption
Community
