Experience

EF Education First
• Education Management
• 1 - 100 Employee
• Senior Center Director

  • Oct 2020 - Present


Walt Disney English Training (Beijing) Company Limited

• Center Manager

  • Dec 2009 - Present

  • Manage and support both the Sales Manager and Language Learning Director (LLD) in delivering the Operations Guide and Academic Operating Guide • Ensure that all new staff is trained in accordance with the operating guides and Disney English culture and values and receive timely, comprehensive and constructive feedback as to their performance • Take full responsibility for maintaining an extremely fun and engaging learning environment that provides staff, children and their parents a safe and secure center • Work with the national and regional marketing team to ensure that the center has sufficient qualified leads in the center each month and is effectively running programs that encourage word-of-mouth and referral sales • Work with the Regional Sales Director to establish monthly sales targets and to motivate and drive the Senior Course Consultant and sales team to achieve and/or exceed their daily/weekly/monthly objectives • Order all new non-academic materials for the center as required and ensure strict compliance with the monthly cost budget for the center as established by the Regional and/or National Operations Manager • Work with regional and national finance to ensure that the center is in strict compliance on all accounting and finance matters Show less



Wall Street English

• Spain
• Education Administration Programs
• 700 & Above Employee

• Deputy Center Direct

  • May 2008 - Nov 2009

  Take the lead in Center customer service and sale related issues by carefully managing the Center’s operations. The primary responsibility is to achieve the Center’s monthly targets in the following key performance areas: sales; operations; service and profitability Take the lead in Center customer service and sale related issues by carefully managing the Center’s operations. The primary responsibility is to achieve the Center’s monthly targets in the following key performance areas: sales; operations; service and profitability



Happy Baby Kindergarten

• Operation Director

  • Jan 2005 - Dec 2007

   Marketing - Plan and executive marketing activities to build, maintain and promote the brand name in the local market, attract potential customers.  Finance and Accounting - Ensure accounting tasks are carried out effectively and clearly; create annual budget, arrange the payment of reasonable expenses according to budget and approved guidelines  Operations - Work with the Director of Studies to implement the Operations Manual and to ensure teaching quality continually improves  Sales - Supervise the senior course consultant and the sales team to improve the sales process, monitor the sales team and meet budgeted sales targets.  Recruiting and Training - Be in charge of staff employment, ensure all staff receive appropriate training and participate in evaluations.  Logistics - Ensure that all departments have timely and effective logistics support. Show less