Experience

Care Continuity

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Software QA Analyst

  • Jun 2017 - Present

  Verify feature code deployments, code corrections for bugs, and post-deploy code changes. Conduct regression, functionality, and usability testing of software prior to GA release. Document application logic and workflow configurations as defined by test creation and execution. Coordinate with Development for publication of build Release Notes. Provide support to PMs in the field regarding application errors and usability concerns. Utilize JIRA ticketing system for tracking and prioritization of bug fixes, feature releases, backend chores, as well as Support engagements. Show less



Eyecare Leaders

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Client Services Manager

  • May 2014 - May 2018

  Managed domestic and international Support employees (15+). Monitored and reported KPIs to executives - including voice call analytics, remote session survey results, ticket closure rate, and SLA adherence. Provided hands-on education and training for Support employees. Escalated technical-related issues for Development. Developed and piloted the implementation of BETA testing (where there previously was none). Coordinated with Development for publication of build Release Notes and internal training. Show less



Apptix

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Engineer

  • Sep 2013 - Mar 2014

  Provided clients with technical support in regards to their Exchange services (email configuration, mobile device configuration, Active Directory changes, delivery troubleshooting, etc.). Assisted clients who had billing concerns (past due, invalid payment methods, discrepancies, chargebacks, etc.). Utilized ticketing system for client inquiries/issues as well as call notations for each client interaction. Provided clients with technical support in regards to their Exchange services (email configuration, mobile device configuration, Active Directory changes, delivery troubleshooting, etc.). Assisted clients who had billing concerns (past due, invalid payment methods, discrepancies, chargebacks, etc.). Utilized ticketing system for client inquiries/issues as well as call notations for each client interaction.



Shift4Shop

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Sr. Sales Support Analyst

  • Feb 2012 - Sep 2013

  Reported daily sales metrics to the Sales Manager - including lead counts, pipeline projections, and sales communication efforts. Verified monthly commissionable sales and resulting payouts. Processed business proposals for development/design. Assisted with procedural policy guidelines and technical questions. Office management duties; including organizing visitor meetings, scheduling company activities, coordinating catered events, and ordering supplies. Reported daily sales metrics to the Sales Manager - including lead counts, pipeline projections, and sales communication efforts. Verified monthly commissionable sales and resulting payouts. Processed business proposals for development/design. Assisted with procedural policy guidelines and technical questions. Office management duties; including organizing visitor meetings, scheduling company activities, coordinating catered events, and ordering supplies.