Experience

iTFE

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Business Trainer

  • Feb 2023 - Present

  Managing a great cohort and having a great time. Managing a great cohort and having a great time.



Learning Sphere Training Solutions

• Australia
• Higher Education
• 1 - 100 Employee

• Training Manager

  • Mar 2022 - Sep 2022

  Building internal staff development programs suitable for internal departments using adult learning principles * Employment services training for jobseekers * Management leadership training Building internal staff development programs suitable for internal departments using adult learning principles * Employment services training for jobseekers * Management leadership training



Angus Knight Group

• Australia
• Human Resources Services
• 1 - 100 Employee

• Online Learning Manager

  • Jan 2021 - Mar 2022

  Working with four registered training organisations (RTO) under the Angus Knight Institute umbrella to build an online division for accredited courses Successfully managed online trainers to achieve student progression and built the full suite of training engagement. Acting as an account liaison manager within our internal companies, matching training with training needs with each entity to build to an average of $50,000 (to the most successful month of $380,000) Ensuring compliant resources and teaching methodologies are utilised within the online training division. Show less



Jigsaw/ Core Industry Training

• Southport

• Training Manager

  • Nov 2019 - Jan 2021

  Managing 2 RTOs with 1007 students Transferred 42 courses to an online platform with virtual classrooms to support completions during the COVID pandemic lockdowns and restrictions Managing an internal account for JobFind to customise training for job seekers, which allowed them to 'trial' a course before signing up for a full Certificate III qualification Successfully managing 3 profitable accounts with repeat funding agreements Successfully managing 21 trainers: FTE, casual, contractors, with excellent student progression Show less



Jigsaw Training Company

• Southport, Qld

• Senior Trainer

  • Nov 2017 - Nov 2019

  * Managing an online cohort with 83% progression * Delivering face to face training for several courses * Promoted to Training Manager once Angus Knight purchased the business. * Training and RPL specialist in Certificate IV Career Development, Diploma of Leadership and Management and Cert III Business Administration * Managing an online cohort with 83% progression * Delivering face to face training for several courses * Promoted to Training Manager once Angus Knight purchased the business. * Training and RPL specialist in Certificate IV Career Development, Diploma of Leadership and Management and Cert III Business Administration



First Choice Training

• Gold Coast

• Training Manager

  • Sep 2018 - May 2019

  I worked as a Trainer for 4 weeks and was asked by the CEO to take on the Team Leader role after restructuring the business ready for ASQUA re-registration. During the 8 months, I was the Team Leader, I grew the training team by double, had all trainers meeting KPI's and students were being graded within two weeks. We set up Zoom training classrooms and rosters and had grown productivity by 67 %, using work from home as the basis for 'happy trainers' and growing productivity. The proudest part of my stay with FCC was when the training department passed the audit with flying colours. Show less



MAX

• Australia
• Government Relations Services
• 700 & Above Employee

• Trainer

  • Mar 2017 - Sep 2018

  * Managed the PaTH program, above-average employment outcomes: National was 31%, vs. 42% for Max * Training the PaTH program for jobActive clients. Enhancing skills and knowledge with employability skills and understanding employer expectations. * Managed the PaTH program, above-average employment outcomes: National was 31%, vs. 42% for Max * Training the PaTH program for jobActive clients. Enhancing skills and knowledge with employability skills and understanding employer expectations.



Registered Training Organisation

• National Business Manager

  • Apr 2016 - Dec 2016

  Key Responsibilities: • Managing a profitable business unit – Online and FlexLearn Training for various Diploma qualifications. Accountable for a $42mil+ budget and 28+ personnel. • After restructuring the unit, achieved the highest resulted units on record for Careers Australia.• Past 4 months achieved greater than budgeted targets. • Introduced clustered units and workshops to complete role play component of assessments.• Reviewed and implemented a new reporting system for all teams including monthly 1:1s. • Improved the effectiveness of the performance management systems.• Reviewed the enrolment processes with most recommendations implemented. • Reviewed and modified the role of the Study Coaches supporting the Trainers. • Working closely with Trainers to identify innovative processes to increase student engagement and progression. • Ensured Trainers are compliant in areas such as PD and industry currency. Key Achievements:o Achieved the highest unit completions on record and exceeded targets, by 15% o Delivering HR recruitment, performance management and developed incentive-driven processes. o Maintained and staffing requirements and increased the units resulted KPI by 4.3%o Built a robust National team of team leaders, using local and virtual methodologies o Development and implementation of a national KPIs system including reporting requirements of Team Leaders. Show less

• Performace / Operations Manager

  • Nov 2015 - Apr 2016

  Key Responsibilities: Secondment for 8 weeks: Head of Online Training. Duties include:• Supporting the Team Leaders in NSW, VIC, WA and Southport (QLD) who were managing 125+ Trainers.• Launched ‘FlexLearn’ a flexible learning delivery mode comprising of both Online and F2F delivery. National Operations Manager – Online Training – Nov 2015 - April 2016• Recruitment for continued growth of additional Team Leaders and Trainers for interstate locations.• Development and implementation of a national KPIs system including reporting requirements of Team Leaders. Show less

• Team Leader Southport Hub & Online Educator

  • Nov 2014 - Nov 2015

  Team Leader of Southport – Jan 2015 – Nov 2015• Mentoring a team of 12 Online Trainers to ensure innovative engagement and progression of students. • Recruitment of 8 Trainers to bring the team up to 12. Subjects: Diplomas in Business, Applied Business, Management, Leadership and Management, Human Resource Management, Project Management, Logistics, Community Services and Counselling. - Promoted to National Performance / Operations Manager. Online Educator and Assessor – Nov 2014 – Jan 2015• Engagement and progression of a portfolio of 230+ students for Diploma of Business and Diploma of Management.• Exceeding KPIs such as: maintaining an above average progression rate.• Implementing a project group to start a YouTube training channel.Key Achievements:o Asked to be the Southport Team Leader to build the Southport Campus business including ‘FlexLearn’ Show less



Australian Business Leadership Training Pty Ltd (formally Independent Trainers United)

• Ormeau Hills

• Owner/ Business Trainer

  • Feb 2009 - Nov 2014

  As a past successful business owner myself, I have a full understanding of the amount of effort, accountability and responsibility that is involved to drive a profitable business. Implementing key strategies, identifying training needs and ensuring full comprehension by the learner has driven my success and has been a consistent element of my professional career. This was evident as for 5 years successfully writing, marketing and selling enough training products/ courses that kept 9 trainers and 3 support employed in our peek. Training contracts include: ABTraining Solutions (Chamber of Commerce) Red Cross Australia, Maximus Solutions, Evocca College, Edutemps – Careers Australia. Duties includes: •Working in VET sector with Cert III Business students achieving 80% completion and 94% attendance. •Delivered training in: Cert II Business to 400+ students, Cert IV Frontline Management to 75+ students and Diploma of Management to 30+ students. - Over 83% completion rate with FLM & Diploma students. - Completing 72, FLM traineeships nationally in 2011. - Cert II Business – completion rate of 91%. - Achieved a continuing contract for FLM and Diploma of Management traineeships for 4 yrs. •Preferred Trainer status for Max Employment on the Gold Coast. •Delivery of Non- accredited courses: such as 3-week Computer Skills, Customer Service, Mental Health and Wellbeing, Self-esteem and Job Searching. •Development and execution of courseware. •Consulting with RTOs on Trainer performance issues and student behavioural management. •Working with long term unemployed and early school leavers for positive outcomes such as: Full time or Part time employment 20+ hours per week or continuing education. •Engagement of sub-contracted trainers, scheduling training, paying invoices and validating outcomes. •Sourcing additional contracts for continued growth of the business. •Managing accounts and other managerial responsibilities. Show less



Vending Solutions Pty Ltd

• Westend, Brisbane

• HR Training Manager

  • Jun 2006 - Feb 2009

  It was fantastic to be a part of Vending Solutions in 2007 when with hard work and dedication, we won the QLD Small Business awards in 2007. During my time with Vending Solutions as the HR Training Manager, amonst other things, I successfully reduced the turnover of staff from 63% to 18%. I then had a secondment to the Operations Managers Role for a period of 10 months and some of my duties included: - General and financial management of the day to day operation of the business - $16m+. •Completing a new corporate structure including: - Introduction of KPIs for the introduction of an Employee Incentive Awards program. - Introduction of weekly meetings & monthly Team Meetings. Some of my duties as the HR Training manager included: •Employing and Training for all positions in the company in a HR Capacity. •Development and implementation of a new induction program. •Conducted TNA for the development and implementation of training programs. •Negotiated with employees and union representative for improved Workplace Agreements. Show less



Mars

• United States
• Manufacturing
• 700 & Above Employee

• Sales Representative/ Area Manager / Account Manager

  • 1993 - 2003

  My grounding in the FGMC started with Nestle Confectionery, using brands like Minties, Kit Kat & Lifesavers as a sales representative. I then progressed to Account Management and Area Management, successfully managing teams of sales representatives and merchandisers. I joined Buttercup Bakeries, managing franchisees with their own bread delivery trucks along with area managers and their merchandisers to meet sales and profitability. My careers with Mars Incorporated, starting as Sales rep, then Area Manager with a team of Sales Merchandisers, then an Account Manager with franchisee accounts like BP, Mobil Night Owl, Block Buster. Brands like Mars, M&M’s, Pal, My dog, Masterfoods and Kantong were brands that helped me continue my successful career. Show less