Experience

Nurture Life

• United States
• Food & Beverages
• 1 - 100 Employee

• Customer Service Specialist

  • Jul 2023 - Present

  Chicago, Illinois, United States



UrbanStems

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Floral Quality Analyst

  • Sep 2021 - Jul 2022

  Chicago, Illinois, United States Analysis, Reporting and Advising on improvements to Floral Quality -Vendor Reporting -Cold Chain Maintenance -Vase Life Testing -New And Core Product Testing -Recipe Auditing & Substitution Request Maintenance

• Quality Control Manager

  • Apr 2019 - Sep 2021

  Washington, DC Managed Quality Control, Receiving and Distribution Teams for Live Florals & Plants. Developed & oversaw Dry Floral production team which is composed of a part time floral designer, a production lead and skilled production crew. Supervised inventory control of dry stems and aid in recipe development, production schedule creation & reporting. Worked closely with Supply Chain , Operations, Customer Experience teams as well as vendors daily.



Event Network, Inc.

• United States
• Events Services

• Museum Store Director

  • Jun 2010 - Jun 2018

  Managed retail operations and online business for multiple museum stores. Directed scheduling, payroll, reporting, human resources, training, and in-store promotions. Most recently; Hired and managed two Assistant Directors plus a staff of 12-15 Sales Leads and Associates for three locations. -Worked with Marketing, Corporate Events, Visitor Services, Education, Publications, Exhibitions, and External Relations to increase awareness and attendance, enhance programs, and generate… Show more Managed retail operations and online business for multiple museum stores. Directed scheduling, payroll, reporting, human resources, training, and in-store promotions. Most recently; Hired and managed two Assistant Directors plus a staff of 12-15 Sales Leads and Associates for three locations. -Worked with Marketing, Corporate Events, Visitor Services, Education, Publications, Exhibitions, and External Relations to increase awareness and attendance, enhance programs, and generate profitability. -Trained employees with emphasis on guest services, venue, and product knowledge. -Constructed and provided quarterly presentations for the CFO to develop and hone strategy. -Developed promotional content and materials for local and trade publications. -Achieved 100% sales growth at SAAM/NPG and 60% sales growth at Renwick Museum in 2018 over 2017. Show less



Chicago History Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Assistant Director

  • Mar 1993 - Jun 2010

  Chicago History Museum -Designed and maintained the first eCommerce site for the Chicago Historical Society Museum Store; spearheaded a redesign that resulted in a 42% increase in sales in one year. - Led product development; sourced images, coordinated printing, and coordinated mass mailing program to promote the South Shore calendar. - Oversaw annex store at O’Hare Airport for seven years. Aided and built new sales team, directed merchandising, established and implemented system for transferring… Show more -Designed and maintained the first eCommerce site for the Chicago Historical Society Museum Store; spearheaded a redesign that resulted in a 42% increase in sales in one year. - Led product development; sourced images, coordinated printing, and coordinated mass mailing program to promote the South Shore calendar. - Oversaw annex store at O’Hare Airport for seven years. Aided and built new sales team, directed merchandising, established and implemented system for transferring merchandise. - Achieved 29% sales growth over projection for O’Hare location within the first year. Show less