Experience

First United Church Community Ministry Society
• United States
• Non-profit Organization Management
• 1 - 100 Employee
• Program Support Worker

  • Jun 2022 - Present


Hollyburn Family Services

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Support Worker

  • Jun 2022 - Present

  • Maintaining a safe and healthy environment in the home for youth ages 12-19. • Building good working relationships with the youth, parents and community • Facilitating encouraging recreational and educational activities • Collaborating with the clinical team and providing input into assessments, progress reports and youth care plans while assisting youth in transition to adulthood. • Maintaining a safe and healthy environment in the home for youth ages 12-19. • Building good working relationships with the youth, parents and community • Facilitating encouraging recreational and educational activities • Collaborating with the clinical team and providing input into assessments, progress reports and youth care plans while assisting youth in transition to adulthood.



MAP Communications

• Advertising Services
• 1 - 100 Employee

• Receptionist

  • Aug 2021 - Jul 2022

  MAP Communications | Chesapeake, VA Remote Receptionist 08/2021 – 07/2022 • Answering service for doctors’ offices, and live dispatch to on-call doctors for emergency cases with systems like ECHO and AVAYA • After hours call handling for 150 different companies: HVAC, towing, medical, petrol and utility companies while recording precise messages. • Handling client account changes like updating on-call and billing information. MAP Communications | Chesapeake, VA Remote Receptionist 08/2021 – 07/2022 • Answering service for doctors’ offices, and live dispatch to on-call doctors for emergency cases with systems like ECHO and AVAYA • After hours call handling for 150 different companies: HVAC, towing, medical, petrol and utility companies while recording precise messages. • Handling client account changes like updating on-call and billing information.



London Drugs

• Canada
• Retail
• 700 & Above Employee

• Inbound Customer Service Representative

  • Nov 2018 - Nov 2021

  • Handling inbound calls and emails for internal and external sources • Completion of registration also processing claims and audits in a timely manner • Completion of weekly and monthly sales reports and claim reports. • Handling inbound calls and emails for internal and external sources • Completion of registration also processing claims and audits in a timely manner • Completion of weekly and monthly sales reports and claim reports.



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Virtual Customer Service Representative

  • Jan 2018 - Aug 2018

  • Handling two chats; billing and general inquiries or password resets • Monitored customer issues to deliver effective resolution. • Corresponded with multiple customers daily, effectively building outstanding skills in writing. • Handling two chats; billing and general inquiries or password resets • Monitored customer issues to deliver effective resolution. • Corresponded with multiple customers daily, effectively building outstanding skills in writing.



Progressa

• Canada
• Financial Services
• 1 - 100 Employee

• Junior Underwriter

  • Oct 2016 - Jan 2018

  • Created training modules and took on multiple roles within the company such as Customer service, Reception, Collections and underwriting. • Create chat support guidelines and train peers on systems. • Provide professional customer service for both new and existing applicants. • Cultivate positive relationships with applicants, customers, and partners. • Assess risk information to determine eligibility on risk for loans up to $15,000. • Created training modules and took on multiple roles within the company such as Customer service, Reception, Collections and underwriting. • Create chat support guidelines and train peers on systems. • Provide professional customer service for both new and existing applicants. • Cultivate positive relationships with applicants, customers, and partners. • Assess risk information to determine eligibility on risk for loans up to $15,000.



SHAW DIRECT DEK3 LTD

• United Kingdom

• Customer Retention Specialist

  • Dec 2015 - Jan 2017

  • Handle calls professionally while ensuring customer and business needs are met. • Promote customer retention by using exceptional interpersonal skills. • Analyze customer feedback and develop new retention techniques. • Consult with customers to determine best methods to resolve concerns. • Handle calls professionally while ensuring customer and business needs are met. • Promote customer retention by using exceptional interpersonal skills. • Analyze customer feedback and develop new retention techniques. • Consult with customers to determine best methods to resolve concerns.


Shaw Cable systems
• United States
• Telecommunications
• eCare CSR

  • Jul 2014 - Jan 2017