Experience

ACI Learning

• CTA

  • Apr 2023 - Present



Austin Ford Chrysler

• Austin, Minnesota, United States

• Business Development manager CX coordinator

  • Feb 2021 - Apr 2023

  Appointment setting and scheduling for numerous specialist, Provides comprehensive technical and customer support services to customers Completes detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved Maintains interdepartmental relationships to resolve client requests Achieves highest standards of customer service and grows strong customer relationships for retention and growth High Issue resolution results with escalated issues and customers Goal oriented and motivated Show less



Holiday Inn

• Austin mn

• Director Of Special Events

  • May 2018 - Feb 2021

  the ability to multi-task several meetings & events simultaneously. attendee management for various event sizes Worked closely with 8 other management team members and 100 direct employees Maintained collaborative and positive working relationships with all peers Worked with the team to respond to project requests in a timely efficient manner Create, maintain, and document client specific processes and templates Quality control of outgoing project communications, print/digital projects & website management Ensure that meeting/events progress seamlessly by following established procedures, collaborating with colleagues, and ensuring accuracy respond to daily customer service email correspondence with domestic & international delegates; managing event specific email inboxes and addressing concerns related to registration processes supporting Project Managers in various event related tasks Auditing hotel rooming list vs event attendee database Submitting venue commission reports/invoices Manage hotel room block including but not limited to; entering critical data for the terms, blocks and sub-blocks into housing system, make recommendations for adjustments to pattern and need to alter block or drop rooms based on current pickup trends. Ensuredall meeting supplies are on hand and shipped to meeting location Business driving strengths including strong organization skills, reporting abilities, and solution-oriented decision-making Show less