Experience

Heads & Hunters
• Belgium
• Human Resources Services
• 1 - 100 Employee
• Talent & Business Partner Retail/FMCG

  • Jan 2020 - Present

Acerta
• Human Resources Services
• 700 & Above Employee
• Business Development Manager

  • Feb 2016 - Jan 2020

BNP Paribas Fortis
• Belgium
• Banking
• 700 & Above Employee
• Conseiller Commercial

  • Oct 2014 - Feb 2016


The Bank of New York Mellon SA

• Back up Team Leader - Back Office Investigation team

  • Jan 2012 - Apr 2014

  Assist and replace the Team Leader on team managementControl of performances et monitor the statisticsSupervise the accounts reconciliation and the agents’ workOrganise the team meetings and agents’ appraisalsReport files at the monthly risk management meetingAchievements- Harmonised the procedures within the 4 business units, reworking them, communicating with Manchester (UK), Pune (India) and Syracuse (USA) teams, and organising contingency tests.- Reduced the time to answer clients to less than 2h for 95% of the demands received, organising the team work and coaching the agents. Show less

• Junior Project Manager – Back Office Processing team

  • May 2011 - Jan 2012

  Manage the project “STP improvement”Achievement- Analysed the transactions, identified reasons of non-STP, decided the changes to be implemented on clients or bank side, and technical advice to clients or business analysts, ended with an improvement of the automated transactions from 53 to 88%.

• MTI Agent – Back Office Investigation team

  • Jan 2011 - May 2011

  Investigate on the transactions upon internal or external demandsConfirm transactions on the marketsReconcile internal and external bank’s accountsAchievements- Became an expert on the investigation work in 2 months in order to prepare the training for the US team.- Established a training plan, organised the planning and travelled to train the new team in Syracuse, to make them able taking over North and South American currencies investigation work.

• MTP Agent – Back Office Processing team

  • Apr 2007 - Jan 2011

  Process the transactions using SWIFT messages systemsAnswer clients or other departments’ questionsAchievement- Established a training plan, organised the planning and travelled to train the new teams in Manchester and Pune, to make them able taking over the processing tasks and manage the risks linked to the deadlines.

• Member of BNYM Club

  • Apr 2007 - Apr 2007

  From 2007 to 2013Organise the activities and events for the staffNegotiate the allocated budget with management and providersManage the technical and logistic detailsManage the financial aspects and report the events results



PME Construction

• United States
• Construction
• 1 - 100 Employee

• Personal Assistant

  • Jul 2005 - Feb 2007

  Reorganise the administrative part of the company Assist the manager in daily work and staff management Be the contact point for customers, accountants and social secretariat Reorganise the administrative part of the company Assist the manager in daily work and staff management Be the contact point for customers, accountants and social secretariat



Gracious

• Belgium
• Public Relations and Communications Services
• 1 - 100 Employee

• Junior Press Attaché

  • Feb 2005 - Jun 2005

  Assist Senior Press Attaché Take part in clients meetings/briefings and internal brainstorming’s Write Press files Organise actions and events, follow up and report on results Assist Senior Press Attaché Take part in clients meetings/briefings and internal brainstorming’s Write Press files Organise actions and events, follow up and report on results