Project Manager

• Aug 2022 - Present

QA Analyst

• May 2022 - Aug 2022

For two decades VFX Financial has built a brand synonymous with trust, reliability and customer service. In 2022 we attracted significant new investment into the business, enabling us to continue on our vision of being the leading edge currency specialists pioneering a people-first approach, known for our progressive culture and incomparable dedication to our colleagues and clients. We exist to set the new standard for the FX industry because we believe clients and colleagues deserve better.

Quality Assurance Analyst

• Feb 2019 - May 2022

Customer Service Manager

• Feb 2014 - Feb 2019

Customer Services Agent

• Jun 2012 - Dec 2012

Handling Inbound calls and data entry on shift work basis for several departments within the Council services, including arranging repairs (routine and emergency) of council owned properties, housing applications, environmental services and manning the out of hours emergency homeless line. An indepth knowledge of the inner workings of council services was required, along with the ability to use several different software programmes. Handling Inbound calls and data entry on shift work basis for several departments within the Council services, including arranging repairs (routine and emergency) of council owned properties, housing applications, environmental services and manning the out of hours emergency homeless line. An indepth knowledge of the inner workings of council services was required, along with the ability to use several different software programmes.

Compliance Analyst

• Feb 2012 - May 2012

Handling incoming job role applications for positions in various businesses such as Tesco Bank on behalf of Search. Data entry of applications, Disclosure requests, information validation and investigation. Particular attention detail needed and the ability to process large volumes of applications manually within tight deadlines. Handling incoming job role applications for positions in various businesses such as Tesco Bank on behalf of Search. Data entry of applications, Disclosure requests, information validation and investigation. Particular attention detail needed and the ability to process large volumes of applications manually within tight deadlines.