Experience

Cambridge Network

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Learning and Development Account Manager

  • Aug 2022 - Present

  Support organisations to understand their development requirements through effective training needs analysis and creative problem solving.Source and develop learning solutions that are aligned with the business objectives of organisations, working closely with a pool of experienced facilitators to create high quality L&D experiences.Embrace different styles of development techniques, including blended learning, virtual training, in person courses and coaching/mentoring sessions.Drive the development of new L&D products to enhance the Network’s offering to all members and non-members.Work with the marketing department to promote the Network’s L&D services and analyse market data.Manage all of the Network’s in-house and open-calendar courses.Manage the Network’s HR Managers’ Peer Group.



Stirling Academy

• Head of Learning and Development

  • Oct 2018 - Aug 2022

  • Lead for all learning and development strategy and implementation of training initiatives for three sister companies, with a focus on business objectives and KPI improvement.• Support managers to ensure that staff development goes above and beyond the statutory and legal requirements, with a focus on best practice and making a positive difference for clients.• Develop and facilitate a range of learning opportunities using blended approaches, including all areas of the Care Certificate, manual handling, medication administration and middle management courses.• Part of the upper management team chosen to take part in the Barclay’s bank Scale Up programme, which aims to support SMEs accelerate business growth. Lead for the end of year presentation to summarise the new business growth plan before full implementation.• Support the quality assurance and auditing process, including creating new documentation, directly monitoring the quality of care plans and providing individual coaching to improve skills when required.• Develop new care plan and risk assessment templates, in line with best practice, to improve ease of use and streamline data collection methods.• Support the implementation of new home care management software, People Planner and Mobizio.



Self Employed

• Development & Disability Consultant

  • Jan 2015 - Oct 2018

  • Qualified Disabled Students Allowance (DSA) Assessor with end to end responsibility for the support of disabled university students. Duties included liaising with funding bodies, evaluating new technologies and maintaining personal CPD.• Training Ambassador for Wood Green animal charity. Redesigned the volunteer induction process and supported facilitation of new volunteers. Conducted a research project to identify effective learning methods to train remote volunteers and members of staff. • Qualified Disabled Students Allowance (DSA) Assessor with end to end responsibility for the support of disabled university students. Duties included liaising with funding bodies, evaluating new technologies and maintaining personal CPD.• Training Ambassador for Wood Green animal charity. Redesigned the volunteer induction process and supported facilitation of new volunteers. Conducted a research project to identify effective learning methods to train remote volunteers and members of staff.



Insight Management Solutions Ltd

• ILM Centre Manager & Specialist Training Associate

  • Jun 2014 - Dec 2014

  • Mapped client training requirements to Institute of Leadership and Management (ILM) qualifications and developed learner pathways to meet specific training needs.• Delivered leadership and management training to a range of clients, predominantly local councils and social care organisations. Training ranged from ILM qualification programmes, extending over a number of months, to individual workforce development days, such as time management and creative thinking.• Responsible for all administration of the ILM Centre, including registering learners, building qualifications, developing marketing materials and managing the ILM re-accreditation process.



Abbeyfield

• United Kingdom
• Non-profit Organizations
• 300 - 400 Employee

• Learning and Development Officer

  • Jan 2013 - Jun 2014

  • Design and deliver training sessions for housing and care staff, effectively collating feedback to ensure quality and consistency.• Arrange and co-ordinate all practicalities for training sessions including accommodation, catering and venue sourcing.• Populate organisations intranet to provide L&D resources, highlight good practice and increase awareness of personal and professional development opportunities.• Respond to all training requests and develop bespoke packages where needed.• Analyse statistical information, KPI structure and data pooling strategy.• Link with international department to provide resources and webinars for others across the world.• Support the process of obtaining external funding for L&D.• Development of the new Innovation and Research Initiative, a grant scheme for research in the social care sector. Responsibilities; development of all documentation, sourcing appropriate software, developing online application process, website content and marketing.Personal Development undertaken in role: Train the Trainer and The Abbeyfield Leadership Programme for Frontline Leaders.



National Skills Academy for Social Care

• Non-profit Organizations
• 1 - 100 Employee

• Graduate Management Trainee

  • Jan 2012 - Jan 2013

  Fast track graduate scheme with three main placements. Included a range of experiences within the sector whilst gaining two ILM Level 4 management qualifications. Host organisation was The Abbeyfield Society, a charity whose aim is to alleviate loneliness in older people.• Placement 1: Dementia care home. Ran alongside staff on the floor, administration, risk assessments, updating staff training records and shadowing supervisions• Placement 2: Sheltered accommodation. Researched problems in the domiciliary care sector and produced a number of recommendations for new services.• Placement 3: Marketing department. Helped produce marketing material for the organisations new domiciliary care service including brochures and fact sheets.• Placement 4: Independent living complex. Developed the Resident’s Handbook, induction packs and events calendars. Assisted the Community Development Officer in organising events and promoting resident wellbeing.• Placement 5: Dementia care home. Took on the role of Volunteer Coordinator and also began developing training packages for the organisation.