Experience

United Site Services

• Environmental Services
• 1 - 100 Employee

• Territory Sales Representative at United Site Services

  • Aug 2020 - Present



United Site Services

• United States
• Construction
• 700 & Above Employee

• Order Entry Lead

  • Jun 2011 - Aug 2020

• Inside Sales Specialist

  • Jun 2011 - Aug 2020



Akibia Inc

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Care Representative

  • Jun 2006 - May 2009

  • Worked in a high volume call center supporting IT needs of corporate clients • Ensured Quality Assurance from case inception to completion • Assisted other Call Center members with Call Handling Procedures • Identify and resolve customer complaints and escalate priority issues • Scheduled and coordinated field engineers for onsite client support • Follow up customer calls where necessary • Supported roll out of new software and systems for major client • HDI Customer Service certification trained Show less



Averion

• Framingham, MA

• Data Entry Specialist

  • Jun 2005 - Jun 2006

  • Support Clinical Data Managers and Dept. Managers • Track incoming forms for accuracy and completeness • Prepare and maintain files for data collection forms • Support Clinical Data Managers and Dept. Managers • Track incoming forms for accuracy and completeness • Prepare and maintain files for data collection forms



The TJX Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Merchandising Assistant

  • Jan 2000 - Jun 2005

  • Provide administrative, clerical and analytical support to Buyers, Merchandise Manager, and Planning & Allocation Departments in a multi-million dollar men's division • Work as a liaison between the Buyers and Vendors to problem solve, resolve accounting issues, coordinate the receipt of inventory lists, and organize samples • Work as a liaison between planning & allocation, the vendors, and 10 distribution facilities across the country to ensure the timely receipt of product • Assist the Product Specialist to ensure the receipt of pre-production samples from the Vendors to maintain quality standards and meet federal guidelines • Provide support to traffic and ticketing departments as needed to meet company and Vendor deadlines Show less



DURACLEAN MASTER CLEANERS

• United States
• 1 - 100 Employee

• Office Manager

  • Sep 1997 - Jan 2000

  • Performed administrative duties which included bookkeeping, customer billing, data entry, mailings, appraisals and estimates • Managed daily scheduling of appointments for technicians and owner • Communicated effectively with customers, which resulted in an increased client base and revenues • Performed administrative duties which included bookkeeping, customer billing, data entry, mailings, appraisals and estimates • Managed daily scheduling of appointments for technicians and owner • Communicated effectively with customers, which resulted in an increased client base and revenues



Bread & Circus

• Wellesley, MA

• Customer Service Support Manager

  • Mar 1992 - Sep 1997

  • Responsible for managing a staff of up to 25 people • Customer service responsibilities included managing customer complaints, concerns, suggestions, returns, and conflict resolution and product questions • Administrative duties included budget projection, labor costs, creating and maintaining store documentation, scheduling employee shifts, personnel files, payroll • Responsible for managing a staff of up to 25 people • Customer service responsibilities included managing customer complaints, concerns, suggestions, returns, and conflict resolution and product questions • Administrative duties included budget projection, labor costs, creating and maintaining store documentation, scheduling employee shifts, personnel files, payroll