Experience

eLEND®

• United States
• Financial Services
• 1 - 100 Employee

• Sr Mortgage Processor / Processing Team Lead

  • Nov 2014 - Present

  Retail division of American Financial Resources Retail division of American Financial Resources



Nationwide Property & Appraisal Services

• United States
• Financial Services
• 1 - 100 Employee

• Account Executive

  • Jul 2014 - Nov 2014



Bank of America

• United States
• Banking
• 700 & Above Employee

• Home Service Specialist II

  • Feb 2011 - Jan 2014

  Responsible for processing various types of mortgage applications, to include: FHA, VA, Conforming and Non-Conforming refinance and purchase accounts. Routinely resolves title issues including, but not limited to vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; resolves appraisal disputes; coordinates with closing activities. Signing/underwriting authority level one. Maintains a high level of customer service by being proactive in communication with customers, realtors, banking center associates, etc. Ability to handle heavy pipeline of seventy plus loans. Strong written and verbal communication skills. Self-motivated and highly organized. Ability to prioritize multiple competing tasks. Flexibility to work extended hours during heavy workload periods. Provides support for unit associates to ensure customer service and communication within the banking center is active. Lends management support and takes junior management position in their absence. Ensures adherence to company guidelines and standards. Show less



AC Mort LLC DBA Mid Atlantic Capital

• Processing Manager/ Sr Mortgage Processor

  • Jan 2001 - Dec 2009

  Oversaw a team of Loan Processors by monitoring overall compliance with regulations, monitoring efficiency, and developing plans for productivity improvements for processing operations as changes are needed. Monitored results of internal audits and suspensions for areas needing improvement and additional training. Managed the implementation of loan origination systems in relation to processing workflow. Implemented procedural changes to ensure the system is being utilized with maximum efficiency. Provided direct oversight of every Loan Processor to ensure each staff member was following company policies and procedures and that each member fully utilizes the systems as designed and to ensure their files are processed in a timely manner. Continuously looked for ways to improve processes, both in terms of procedures and use of systems to ensure continuous efficiency and customer service improvement and to reduce errors. Worked closely with all operations departments Quality Assurance, Closing, Underwriting and Sales Managers in the department to review overall branch performance. Responsible for hiring, employee evaluations, disciplinary actions, salary adjustments and termination functions. Strong interpersonal communication skills; Ability to effectively interact with individuals; Ability to work cooperatively with other managers on a daily basis; effectively manage/supervise; ability to utilize reports to control pipelines, and provided excellent time management and organizational skills. Show less