Banquets Supervisor

• Jun 2023 - Present

Executive Meeting Specialist

• Jun 2022 - Jun 2023

•Liase and facilitate communication between departments across the hotel such as banquets, culinary, events, front office, and engineering to ensure all necessary information such as changes to event details are properly communicated ensuring perfect execution•Assist in the execution of various functions from meetings to receptions and gala dinners of various sizes by ensuring all details are executed accordingly as per event orders and floor plan, resulting in high guest satisfaction as reflected in high scores in post event surveys•Connect with clients daily to verify event orders ensuring all details are up to date and reflect any changes that arises•Collaborate with event managers to create surprise and delights to add personalization touches to events resulting in positive long lasting impressions from clients Show less

Lead Hostess

• Jul 2021 - Present

•Effectively managed daily seat assignments for the restaurant with a capacity of over 500 customers per day including pre-booking, walk-in, short-notice requests, etc. using strong organization and problem-solving skills. •Ensured accurate and efficient communication between the front and back of house to support harmony and quality of operation in a fast-paced environment. •Conducted analysis to review the daily business operation and created forecast of expected customer volume at end of the day, which largely contributed to business planning and preparation for next day’s operation. Show less

Hostess

• Apr 2019 - Jun 2022

•Executed outstanding communication and hospitality skills in greeting addressing customers’ specific inquiries and requests either through phone or in-person, ensuring the best customer experience possible. •Utilized planning skills and the booking system to arrange and confirm reservations in order to meet customers’ demands in alignment with the company’s resources and operation. •Monitored dining rooms for seating availability, service, safety, cleanliness, as well as the satisfaction of the guests at all times. Show less

Community Worker

• Jul 2020 - Sep 2020

•Demonstrated excellent communication skills through liaising with an interprofessional team to plan, organize, and deliver recovery programs and community support for individuals with mental health challenges across the GTA area •Exhibit strong learning initiative by getting involved and developing skills regarding administrative support such as data entry, preparing promotion materials and logistics, and compiling evaluation reports •Provided technical support to the vulnerable population of clients to ensure that they were able to access and attend leisure educational programs with knowledge, compassion, and patience. Show less

Sales Leader/Trainer

• Jul 2018 - Jan 2019

•Conducted on-job-training and assigned tasks for appropriate team members using effective communication and teamwork skills based on the senior management’s direction to achieve and exceed the store’s daily sales target. •Strong leadership initiatives have proven through active engagement in creating store operational standards to maintain consistency among all associates, which largely contributed to the success of launching a new store. •Provided excellent customer service through in-depth knowledge about the products and ensuring that brand standards were upheld at all times by staff members. Show less