Special Pedagog

• Jul 2022 - Present

Special Educator and Cambrige English Speaking Examiner

• Apr 2021 - Jul 2022

Delivering life skills lessons to grades 3-12 including curating lesson plans for the same. - Assessing children with special needs for admission purposes.- Monitoring and supporting shadow teachers in the school- Working with the school's academic team for CBSE exemptions and accomodations as per children's needs.- Conducting one- on one special education sessions for children with special needs.- Designing Individualized Education Plans (IEP) and Individualized AccommodationPlans (IAP).- Assisting class/subject teachers with teaching/accommodation strategies to maketheir classroom environment as well as learning more inclusive.- Co-conducting webinars and training on the topics related to Special and InclusiveEducation.- Conducting Cambridge English Assessments (Preliminary and FCE) for Middle and Senior school students

English Second Language Teacher

• Dec 2019 - Mar 2020

Teaching English as a second language to Korean students of all ages. Prepare lesson plans, activities, worksheets, and test papers. Evaluate and document student progress Provide support and assistance to students throughout their day at the academy Recommend a suitable book for each student depending on their English Language proficiency. Conducting group classes as well as one to one classes for the students. Teaching English as a second language to Korean students of all ages. Prepare lesson plans, activities, worksheets, and test papers. Evaluate and document student progress Provide support and assistance to students throughout their day at the academy Recommend a suitable book for each student depending on their English Language proficiency. Conducting group classes as well as one to one classes for the students.

ABA Therapy Intern

• Jul 2018 - Jan 2019

Provide one to one ABA therapy to children with autism. Assist in administrative work. Take care of the lunch routine (including bathing, eating, napping)Handle calls, emails and other queries from parents. Manage the front desk and help during transition in and out of the centre Provide one to one ABA therapy to children with autism. Assist in administrative work. Take care of the lunch routine (including bathing, eating, napping)Handle calls, emails and other queries from parents. Manage the front desk and help during transition in and out of the centre

Customer Service Specialist

• Feb 2017 - May 2017

This job profile fell under the Business Process Delivery segment and dealt with the digital operations of a Google wallet app that was outsourced to Accenture. The customers facing technical issues would get in touch via chats and calls and we functioned as their one-stop solution center. I was required to provide them with quick-fix technical support while also providing them excellent customer service. The shifts were 24*7 and serviced the Indian market. It focused on communication skills, sound digital knowledge of the product, being up-to-date with the advancements and updates in the digital market, customer service skills, decision-making capabilities, time management, patience, problem-solving abilities, good understanding and listening skills, and the willingness to go out of the way to help thecustomers stay loyal to the product to maintain their patronage.Scored 99/100 for my mock chats and calls and was nominated for the position of a Subject Matter Expert within 3 months.

Collections Specialist

• Nov 2015 - Jul 2016

The job profile required me to get in touch via calls with American Express credit cardholders in The United States of America who were faltering in their credit card payments or running past due and collect the debts on the company's behalf. The process was divided into three segments which dealt with the different payment status of the credit card accounts, namely, High Balance past due, low balance past due, and currents. I worked with the latter two segments over the course of my employment with the organization. The job focused on strong communication skills, problem-solving abilities, negotiation abilities, customer-centric service while also working towards fulfilling the debt collection matrices and meeting daily targets. The work shift allocation was based on one's performance for the month (falling within the stipulated US debt collection hours, i.e, between 8:30 EST to 5:30 EST) and followed the credit rules laid down by the credit bureaus of United States of America.

Corporate Travel Counselor

• Jun 2014 - Mar 2015

Youngest Team member.Designed the international and domestic corporate travel itineraries (Flights and hotels) for HCL employees, an Indian multinational technology company, a subsidiary of HCL Enterprise, based in Noida, Uttar Pradesh. Handled the hotel desk and took charge of hotel booking within and out of India. The employees would get in touch via call and email. Trained newcomers and existing team on building a good rapport with the existing hotel partners and connected them with suitable resources that would expedite the bookings.The job focused on exemplary communication skills, problem-solving abilities, time management capabilities, working with deadlines, managing call, and email flow, negotiation abilities, resourcefulness, and knowledge of the hotel industry. The shifts fell within the 7 am- 7 am window and seldom required extra hours of work due to workflow.Develop and sustain relationships with the existing customer base, building rapport as apersonable and trusted representative.