Experience

McCue Garden Center
• United States
• Retail
• 1 - 100 Employee
• Associate

  • Mar 2022 - Present


IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Project Manager, Agile Champion

  • 2011 - Mar 2017

  Responsible for managing global project teams and supporting IBM in their Agile transformation. Facilitating work shops with multiple stakeholders, development and support teams to create a common understanding of project objectives, features and user stories, identifying MVP, sprint planning, tracking, removing impediments, communications and back log grooming.

• Advisory Project Manager

  • 2004 - 2011

  Project Manager for the Distributed Software Web applications. Experience with web user interface design and mobile application development.

• Software Release Project Manager

  • 2003 - 2011

  Known as the go to person for all test and production activities in a complex enterprise environment. Coordination was performed across 40 WebSphere applications, including Domino, data feeds from the DB2 data warehouse, integration dependancies with SAP, Content Manager and other systems. Responsibilities included managing program enhancement upgrades for end to end systems for development, test, production and production support. Organized and facilitated all planning activities for quarterly release cycles including production maintenance changes. Managed mitigation plans and all communication. Streamlined processes and code management in order to best coordinate with teams in China, India, UK and across the United States. Managed and coordinated back end data rebuilds across all of the environments. Show less

• Production Support Lead

  • 2001 - 2003

  Managed day to day support of application and system issues. Lead communications for customer issues to the eCare and Marketing teams. Worked with the extended support teams to ensure stability of the environment. Developed a ticketing system to report issues to the many functional areas in our team. Managed all problem logs , worked with the teams to validate issue and troubleshooting problem, routed ticket to appropriate team for closure. Customer Satisfaction was ensured by rapid turn around time on the problems reported. Show less



Lotus Development

• Software Development
• 1 - 100 Employee

• Programmer Analyst

  • 1998 - 2001

  Supported and enhanced Notes based Business Partner Systems as well as Lead Management System Supported and enhanced Notes based Business Partner Systems as well as Lead Management System


CGI Systems
• Germany
• IT Services and IT Consulting
• Lotus Notes Developer and Office Management

  • 1995 - 1998