Experience

Upsher-Smith

• Pharmaceutical Manufacturing
• 300 - 400 Employee

• Senior Payroll Analyst

  • Feb 2023 - Present



ITASCA Minneapolis

• United States
• Civil Engineering
• 1 - 100 Employee

• HR, Payroll and Benefits Coordinator

  • Sep 2020 - Mar 2023

• Data Solutions Specialist, Marketing & Accounts Payable Assistant

  • Mar 2017 - Jun 2021

• Customer Relations Specialist

  • Jun 2014 - Jun 2021

  Jennifer Swanberg has worked in the customer service industry for more than five years. As the Customer Relations Specialist for Itasca, she is responsible for the global implementation of the CRM platform aligned with Itasca’s overall business strategy. Jennifer manages the platform and its functionality, employee training requirements, customer data and opportunity generation. She also works with sales, customer service, technical support and marketing to maintain customer loyalty and… Show more Jennifer Swanberg has worked in the customer service industry for more than five years. As the Customer Relations Specialist for Itasca, she is responsible for the global implementation of the CRM platform aligned with Itasca’s overall business strategy. Jennifer manages the platform and its functionality, employee training requirements, customer data and opportunity generation. She also works with sales, customer service, technical support and marketing to maintain customer loyalty and retention.

• Software Services Assistant

  • Jul 2012 - Jun 2014

  • Coordinating interoffice activities • Coordinating training courses for the software products Itasca sells internationally • Create training material and instruct my own training courses for our Microsoft Dynamics CRM Online database for our first international users across 3 countries • Assist in supporting the users of CRM • Provide quotations to customers on our software products and fulfill software orders • Communicate with customers via phone and email • Package and… Show more • Coordinating interoffice activities • Coordinating training courses for the software products Itasca sells internationally • Create training material and instruct my own training courses for our Microsoft Dynamics CRM Online database for our first international users across 3 countries • Assist in supporting the users of CRM • Provide quotations to customers on our software products and fulfill software orders • Communicate with customers via phone and email • Package and ship the software products internationally • Communicate with offices and agents that sell our software as well as fulfill their software supply orders, package, and ship in bulk



Regis Corporation

• United States
• Consumer Services
• 700 & Above Employee

• Salon Coordinator

  • Oct 2007 - Jul 2012

  • Selling retail. • Opening and closing the salon. • Responsible for deposits and accuracy of the till. • Scheduling appointments customized to 15 stylists requirements. • Communicating with home office about any concerns within the salon. • Calling clients to confirm appointments. • Sending e-mails to current clients. • Ordering products and supplies. • Keeping the salon clean and organized. • Filing important papers. • Teaching classes to new employees on how to… Show more • Selling retail. • Opening and closing the salon. • Responsible for deposits and accuracy of the till. • Scheduling appointments customized to 15 stylists requirements. • Communicating with home office about any concerns within the salon. • Calling clients to confirm appointments. • Sending e-mails to current clients. • Ordering products and supplies. • Keeping the salon clean and organized. • Filing important papers. • Teaching classes to new employees on how to use our computer software. • On call regarding any concerns employees may have.

• HVAC

  • Jul 2011 - Aug 2011

  Dispatching HVAC technicians to salons to repair washer and dryer units