Experience

The French Gourmet

• United States
• Food & Beverages
• 1 - 100 Employee

• Operations Manager

  • Jan 2022 - Present

• Catering & Sales Manager

  • Jul 2019 - Aug 2022

  • Consistently exceeded monthly sales goals by over 110% and led the sales team as a top seller. • Increased revenue by following up on sales leads and converting them successfully into clients.• Built trust and cultivated relationships with clients to ensure repeat business and referrals.• Provided excellent client management, including the creation of custom event proposals, contracts and customer service for clients. • Led site visits and pre-event meetings with clients to discuss the flow and overview of the event and identify any areas of concern.• Planned and executed events of up to 800 people including the management of event logistics, food, beverages, equipment and labor.• Processed post-event summaries, invoices, and critique execution of events for general client service satisfaction. Show less



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Bartender and Customer Service Representative

  • Nov 2015 - Jul 2019

  • Engaged with bar customers and provided outstanding customer service to increase customer loyalty. • Ordered and maintained inventory of bar products, including alcohol, soft drinks, and supplies to ensure high volume of daily and weekly sales. • Managed bar area and product offering by creating a new series of cocktails to increase sales. • Demonstrated the ability to multi-task at a fast-paced environment while taking care of various situations and over 1,000 customers weekly. • Coordinated set up of events of up to 70 people. Show less



Embassy Suites

• United States
• Hospitality
• 700 & Above Employee

• Bartender

  • Jun 2013 - Nov 2015

  • Ensured quality customer service by interacting with guests in a welcoming and hospitable manner as well as tending to customers in a timely fashion. • Utilized knowledge of mixed beverages, specialty liquors, and craft beers to serve customers and provide wait staff with well- prepared drinks in a timely fashion • Managed daily operations by carrying out all opening/closing duties and maintaining a clean and safe work area • Ensured quality customer service by interacting with guests in a welcoming and hospitable manner as well as tending to customers in a timely fashion. • Utilized knowledge of mixed beverages, specialty liquors, and craft beers to serve customers and provide wait staff with well- prepared drinks in a timely fashion • Managed daily operations by carrying out all opening/closing duties and maintaining a clean and safe work area

• Cocktail Server

  • Mar 2012 - Jun 2013

  • Frequently recognized for achieving top sales. • Provided excellent customer service to sections of up to 15 tables in a fast-paced environment. • Trained new cocktail servers with restaurant procedures and ensured new trainees were knowledgeable of menu and drink items. • Frequently recognized for achieving top sales. • Provided excellent customer service to sections of up to 15 tables in a fast-paced environment. • Trained new cocktail servers with restaurant procedures and ensured new trainees were knowledgeable of menu and drink items.



Paradise Point

• Australia
• Recreational Facilities

• Server

  • Mar 2012 - Sep 2012

  • Consistently achieved high check averages through suggestive selling and upgrades • Increased sales by advertising the daily special options to guests • Improved customer satisfaction by providing prompt accurate customer service as well as by anticipating and replying to guest inquiries and needs • Ensured efficient hotel operations by implementing international hospitality standards • Consistently achieved high check averages through suggestive selling and upgrades • Increased sales by advertising the daily special options to guests • Improved customer satisfaction by providing prompt accurate customer service as well as by anticipating and replying to guest inquiries and needs • Ensured efficient hotel operations by implementing international hospitality standards



iTAN Franchising, Inc.

• United States
• Retail
• 1 - 100 Employee

• Salon Manager and Sales Representative

  • Jun 2010 - Mar 2012

  • Increased membership sales by 20% over the first six months. • Recognized for consistently achieving top sales in the district • Managed all salon operations and demonstrated leadership skills by training all new sales representatives • Kept management informed by submitting activity and results reports, such as customer sales and call reports, weekly work plans, and monthly and annual territory analyses • Increased membership sales by 20% over the first six months. • Recognized for consistently achieving top sales in the district • Managed all salon operations and demonstrated leadership skills by training all new sales representatives • Kept management informed by submitting activity and results reports, such as customer sales and call reports, weekly work plans, and monthly and annual territory analyses



Hollywood Tans Group

• 1 - 100 Employee

• Salon Manager

  • May 2009 - Jun 2010

  • Managed daily operation by handling all financial aspects such as balance books and administrative paperwork. • Resolved customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management. • Responsible for human resource aspects; hiring, training of staff, developed employees. • Represented company through cross-promotion and within community events. • Managed daily operation by handling all financial aspects such as balance books and administrative paperwork. • Resolved customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management. • Responsible for human resource aspects; hiring, training of staff, developed employees. • Represented company through cross-promotion and within community events.