Experience

National Telecommuting Institute

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Help Desk Technician

  • Feb 2018 - Present

  Answering emails, scheduling workshops, completing online cloud-based learning grade books, and aiding both internal and external publics with information and collaborating as needed to help with software, hardware, and training. I also created a training manual and provide voice-overs Answering emails, scheduling workshops, completing online cloud-based learning grade books, and aiding both internal and external publics with information and collaborating as needed to help with software, hardware, and training. I also created a training manual and provide voice-overs



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Consultant, II

  • Oct 2013 - Nov 2016

  Answered inbound customer service calls and emails regarding a variety of subjects. This included placing orders, processing returns, verifying credit cards, etc. working with 5 different brands in 3 different markets. Subject matter expert in customer service, which allowed me to help incoming training classes. I also trained other agents on an internal social media website so it could be used more productively. Served as an email consultant (primarily working emails and chat) and research and fraud specialist during peak seasons which included verifying purchases and bank information.



Self Employed

• Residential Landlord

  • Mar 2000 - Mar 2009

  Property and money management which includes preparing an annual budget and expense sheets Interpersonal communication with tenants, applicants, maintenance personnel, and court officers Delegation of duties to maintenance staff and co-owner of property Designed a new application for proposed tenants and a move in/move out sheet used by both tenants and myself Maintaining all records which includes leases, applications, receipts, court papers, and written correspondence with tenants Public relations in print media for property openings



Cell Phones/Beeper Vibes

• Store/Sales Mangaer

  • Nov 1996 - Jan 2000

  Interpersonal communication, customer service, managed a team of five people, conflict management, trained and evaluated employees; maintained all human resource records at my location as well as designed and implemented employee handbook for new employees. Doubled cell phones and pager sales in the first six months and opened two Greater Columbus stores. Interpersonal communication, customer service, managed a team of five people, conflict management, trained and evaluated employees; maintained all human resource records at my location as well as designed and implemented employee handbook for new employees. Doubled cell phones and pager sales in the first six months and opened two Greater Columbus stores.