Experience

Village Craft & Candle

• Canada
• Retail Art Supplies
• 1 - 100 Employee

• Procurement Supervisor

  • May 2021 - Present

  With my keen relationship-building skills, I am very excited to start this new relationship with the VCC family, our clients, customers, & vendors. Vendor management, inventory control, & problem solving with my team to enable us to operate at maximized efficiency while providing exceptional customer service to our entire client base. With my keen relationship-building skills, I am very excited to start this new relationship with the VCC family, our clients, customers, & vendors. Vendor management, inventory control, & problem solving with my team to enable us to operate at maximized efficiency while providing exceptional customer service to our entire client base.


Pure Alloys Inc.
• Management & Customer Service Support Specialist

  • Nov 2020 - May 2021


Triple M Metal LP

• Canada
• Mining
• 100 - 200 Employee

• Customer Experience & Trader Support Specialist

  • Oct 2019 - Oct 2020

  SALES SUPPORTActively supports a team of over 15 salespeople with business across North America and exports to India, China, and Malaysia. Manages metal position report that directs efforts of the sales team to assess and procure metal to fulfill contracts. Coordinates efforts of Logistics and Operations groups to prioritise and plan production orders to contract volumes and timing.CONTRACT MANAGEMENTManages and creates contract reporting with Ontario’s Hydro One. Engages counterparts in Sales, Accounting and Operations to ensure that all requirements are adhered to in a timely fashion. Manage 5 sub-contracts for service providers to Hydro One on Triple M’s behalf, including scrap bin management, transformer dismantling, and waste disposal.CUSTOMER SATISFACTIONActed as a spokeswoman for the customer’s needs and priorities within Triple M, creating a customer focussed environment. I keep the interests of our customers as the number 1 goal to promote long-term sustainable business relationships. Our customers are varied across geographies and sizes of business that makes it important to understand each one uniquely and to understand how to be accommodating to their needs.PEOPLE DEVELOPMENTDeveloped and manged learning and development plans for new Sales Support employees that exposed them to the many different facets and goals of our business. Acted as a trainer at our sister company Matalco, teaching best practices and tricks for effective management of the information systems as well as metal positions. Show less

• Trader Support Supervisor

  • Feb 2017 - Oct 2019

  SALES SUPPORTActively supports a team of over 15 salespeople with business across North America and exports to India, China, and Malaysia. Manages metal position report that directs efforts of the sales team to assess and procure metal to fulfill contracts. Coordinates efforts of Logistics and Operations groups to prioritise and plan production orders to contract volumes and timing.CONTRACT MANAGEMENTManages and creates contract reporting with Ontario’s Hydro One. Engages counterparts in Sales, Accounting and Operations to ensure that all requirements are adhered to in a timely fashion. Manage 5 sub-contracts for service providers to Hydro One on Triple M’s behalf, including scrap bin management, transformer dismantling, and waste disposal.CUSTOMER SATISFACTIONActed as a spokeswoman for the customer’s needs and priorities within Triple M, creating a customer focussed environment. I keep the interests of our customers as the number 1 goal to promote long-term sustainable business relationships. Our customers are varied across geographies and sizes of business that makes it important to understand each one uniquely and to understand how to be accommodating to their needs.PEOPLE DEVELOPMENTDeveloped and manged learning and development plans for new Sales Support employees that exposed them to the many different facets and goals of our business. Acted as a trainer at our sister company Matalco, teaching best practices and tricks for effective management of the information systems as well as metal positions. Show less

• Order Processing Supervisor

  • May 2010 - Feb 2017

  INVOICING & PAYMENTSLead point of contact with customers for final paperwork, facilitating invoicing from receipt entry to receiving payment. Ensured quick response times in handling customer payment related issues with active efforts over phone to achieve a unanimous understanding and resolution plan. Coordinated quick payment to suppliers and timely invoicing to customers to keep unbilled percentages to a minimum. LEADERSHIPSupervisor to as many as 5 team members for the past 9 years. Able to lead, train, and motivate employees to reach their goals. Delegate and redistribute workloads throughout the team to ensure that my team meets the expectations and our obligations to the rest of the company. Willing to take responsibility for the actions of my team members and for myself. Committed to seeing projects through to a successful completion.POSITIVE WORK ENVIRONMENT Energetically maintains a positive work environment for both myself and my team members. I encourage team members to be open and honest with their opinions and concerns. Transparency is a top priority that I instil in my teams, to enable them to achieve their potential through “safe space” discussions and planning, examining the many perspectives surrounding a challenging issue.TEAM FIRST ATTITUDEAble to get involved and get dirty in all aspects of contract management, assisting my team by ensuring that we are operating at full capacity at all times. Encourage team members to work well with each other, leading by example. I strive to build strong morale within my teams, by fostering a collaborative and understanding work environment. Show less

• Order Processing Administrator

  • Apr 2004 - May 2010

  Data entry, invoicing and settling loads, contract entry, freight processing



The Stevens Company Limited

• United Kingdom
• Retail
• 1 - 100 Employee

• Contract Administrator

  • Mar 2001 - Mar 2004

  Manage purchase & sales contracts between large medical facilities and the medical supply company Manage purchase & sales contracts between large medical facilities and the medical supply company



RBC

• France
• Design Services
• 1 - 100 Employee

• Cash Order Processor

  • Jan 1999 - Apr 2001

  Receive and process business deposits, receive cash from armored car services, Prepare Business Cash Floats, Shipping & Receiving Receive and process business deposits, receive cash from armored car services, Prepare Business Cash Floats, Shipping & Receiving