Operations Support Analyst

• Sep 2022 - Present

Business Analyst

• Jan 2022 - Sep 2022

Business Data Analyst

• Dec 2018 - Dec 2021

EPIC Application Analyst & Report Writer

• Feb 2013 - Dec 2018

Meet with business managers to gather requirements Analyze current company workflows and investigate Epic software to provide the best solution Create analysis, requirements specifications, and design documents for all service requestsWorked as project team member to analyze operational BI needs, design specifications documents and request workflows, document recommendations and best practices, and support the deployment of Tableau software to the organizationDeveloping reports in Epic, SQL, SAP Crystal, and Tableau to support operational decisionsConfigure and support new features in the EMROrganize and complete testing (unit, system integration, and regression) for all maintenance requests and project requirementsObserve change control process to ensure open team communication and best IT practicesOptimize software maintenance processes

Graduate Student Researcher

• Sep 2011 - Aug 2012

Conducted extensive on-line and print literature reviews to develop current knowledgeCollected data and conducted fact-based analysis to help enable decision making on areas of interestDefined project plans with clear milestones & objectivesCommunicated progress routinely to professorsDesigned and conducted experiments to support hypothesis or validate claimsEvaluated and summarized findings in reports and submit to professorsPresented projects & findings to target audiences

Teaching Assistant

• Sep 2011 - Apr 2012

Communicated complex ideas to over 40 Calculus for Engineers students to ensure strong understanding of materialGraded weekly assignments and examsProvided feedback and advice to students to aid their understandingTutored over 100 students one-on-one in Classical Algebra to enhance their problem solving & critical thinking abilities

Customer Service Representative

• Apr 2011 - Aug 2011

Engaged customers in conversation to determine customer needsDevelop relationships with members of sales team, customer service team, and installation services team to ensure best possible customer serviceMulti-tasked in fast-paced environment to accomplish daily goals Engaged customers in conversation to determine customer needsDevelop relationships with members of sales team, customer service team, and installation services team to ensure best possible customer serviceMulti-tasked in fast-paced environment to accomplish daily goals

Support Staff

• Apr 2007 - May 2010

(summer employment)Collected & analyzed data from patient files to boost revenue resulting in over $10,000 in bonuses Implemented new program to track diabetic patients leading to better patient careIdentified IT problems and co-ordinated with Sault Area Hospital Staff to gain access to Hospital network and better monitor patient carePrepared invoices for patient visits to ensure proper payments (summer employment)Collected & analyzed data from patient files to boost revenue resulting in over $10,000 in bonuses Implemented new program to track diabetic patients leading to better patient careIdentified IT problems and co-ordinated with Sault Area Hospital Staff to gain access to Hospital network and better monitor patient carePrepared invoices for patient visits to ensure proper payments