Experience

Constructor Group UK Ltd

• United Kingdom
• Warehousing and Storage
• 1 - 100 Employee

• Business Support Assistant

  • Dec 2022 - Present



Cartus

• Swindon, United Kingdom

• Assignment Management Consultant

  • Dec 2017 - Present

  - Provide single point of co-ordination for all phases of international relocation services and benefits on behalf of the client as outlined within their policies - Dealing with assignees on a day to day basis in accordance with their policy, and responsible for the co-ordination of the services authorised - Raise exceptions and revisions on behalf of the assignee to the client - Handling VIP moves, project moves and moves outside normal policies - Mentor for new colleagues to train them in processes, best practice and client polices Show less



Trescal

• France
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Administrator

  • Jun 2013 - Dec 2017

  - Handling emails with technical enquiries, repair quotes and calibration price requests, from other branches or suppliers - Liaise with CSR’s for supplying additional information from the customer to the engineer, quoting the customers for repairs and updating purchase orders. - Update prices and supplier information in the system, taking contact to new potential suppliers and added them to the system. - Processing enquiries from UPS regarding import / export. - Contacting other branches and suppliers for improved due date of customer equipment, calibration requirements and obtaining prices/RMA. - Checking invoices and order acknowledgements for correct purchase order value, sending pro forma invoice payment requests to accounts department. - Weekly progress report updates for customers, weekly conference calls with customers, handling emails from customers requesting updates regarding their equipment. - Raising purchase orders for suppliers, close down open orders in the system for the equipment to be returned to the customer. Show less



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Advisor

  • Nov 2012 - Mar 2013

  Temporary contract - Customer service for Boxer TV to personal customers including billing, technical troubleshooting, subscription/contract, coverage troubleshooting. - Order processing, shipping / logistics, additional sales as well as new subscriptions. - Prepare of debt collection and debit / credit. - Back Office functions; emails from customers, special debt collection cases, cancel contracts, transfer of contracts and subscription refunds. Temporary contract - Customer service for Boxer TV to personal customers including billing, technical troubleshooting, subscription/contract, coverage troubleshooting. - Order processing, shipping / logistics, additional sales as well as new subscriptions. - Prepare of debt collection and debit / credit. - Back Office functions; emails from customers, special debt collection cases, cancel contracts, transfer of contracts and subscription refunds.



Telia

• Sweden
• Telecommunications
• 700 & Above Employee

• Customer Service Advisor

  • Aug 2011 - Jul 2012

  - Customer service to personal and business customers, including billing, technical troubleshooting, subscription/contract, coverage troubleshooting and mobile phone advice. Additional sales of mobile subscriptions, mobile phones and mobile broadband. - Order processing, shipping / logistics, and transfer of phone number. Support for mobile broadband, and troubleshooting. - Preparing of debt collection and debit / credit. - Back Office functions such as return post, pay as you go cases as well as emails from personal and business customers. Show less



The Danish Society of Engineers, IDA

• Copenhagen - Denmark

• Customer Service Consultant

  • Sep 2009 - Feb 2010

  Temporary contract - Advising members of the IAK / IDA in union rules and unemployment benefit fund rules. - Maintenance of member data updates from the Social Security number register and updating application forms. - Creating memberships to students, meeting registration for member events and processing applications for insurance to students. Temporary contract - Advising members of the IAK / IDA in union rules and unemployment benefit fund rules. - Maintenance of member data updates from the Social Security number register and updating application forms. - Creating memberships to students, meeting registration for member events and processing applications for insurance to students.



Metro International

• Sweden
• Newspaper Publishing
• 300 - 400 Employee

• Office Assistant / Receptionist

  • Apr 2006 - Dec 2006

  Temporary contract - Receive clients, telephone receptionist, ship membership prizes to members, pack and send invoices to clients, supervising the office clerk. - Event organizer and arrangement of catering for meetings. - Inventory management of office supplies and obtain offers from supplier. - Checking if the published add matched the order. - Temporary holiday help at the subscription service, archiving of newspapers and distribution of post. Temporary contract - Receive clients, telephone receptionist, ship membership prizes to members, pack and send invoices to clients, supervising the office clerk. - Event organizer and arrangement of catering for meetings. - Inventory management of office supplies and obtain offers from supplier. - Checking if the published add matched the order. - Temporary holiday help at the subscription service, archiving of newspapers and distribution of post.



TDC Group

• Denmark
• Telecommunications
• 700 & Above Employee

• Customer Service Advisor

  • May 2004 - Nov 2005

  Part time while studying - Help desk for personal customers for troubleshooting ISDN, ADSL and dial up connections. - Help desk for personal landline customers, troubleshooting and reporting errors, arrange technical visits to customer or the nearby network central. - Help customers setting up their emails to outlook. Part time while studying - Help desk for personal customers for troubleshooting ISDN, ADSL and dial up connections. - Help desk for personal landline customers, troubleshooting and reporting errors, arrange technical visits to customer or the nearby network central. - Help customers setting up their emails to outlook.



Københavns Kommune

• Denmark
• Government Administration
• 700 & Above Employee

• Office Clerk

  • Sep 2003 - Mar 2004

  Temporary contract - Copying, archiving and journaling cases and files. - Arrangement of catering for meetings. - Distribution of mail and cases, ordering office supplies. Temporary contract - Copying, archiving and journaling cases and files. - Arrangement of catering for meetings. - Distribution of mail and cases, ordering office supplies.



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Advisor

  • May 2001 - Sep 2002

  - Phone support at Viasat for personal customers for billing, technical support and sales. - Preparing debt collection, and debit / credit. - Troubleshooting of errors on satellite dishes. - Phone support for retailers - order processing. - Phone support at Viasat for personal customers for billing, technical support and sales. - Preparing debt collection, and debit / credit. - Troubleshooting of errors on satellite dishes. - Phone support for retailers - order processing.



Novo Nordisk

• Denmark
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Office Clerk

  • Mar 2000 - Mar 2001

  - Copying, archiving and distribution of post. Obtain offers from dealers and inventory management of office supplies. - Arrangement of catering for meetings. - Maintenance of employee database in Lotus Notes - Ad hoc tasks - Copying, archiving and distribution of post. Obtain offers from dealers and inventory management of office supplies. - Arrangement of catering for meetings. - Maintenance of employee database in Lotus Notes - Ad hoc tasks



H&M

• Sweden
• Retail
• 700 & Above Employee

• Cashier

  • Oct 1999 - Oct 2000

  Part time - Cashier at cash desk, helping with closing the shop and balance the cash register - Clean the shop and dressingroom Part time - Cashier at cash desk, helping with closing the shop and balance the cash register - Clean the shop and dressingroom



Fredgaard Superradio

• Taastrup - Denmark

• Cashier

  • Dec 1997 - Aug 1999

  - Cashier at cash desk, helping with closing the shop and balance the cash register at opening / closing - Ad hoc tasks in the shop. - Maternity back up for team leader, including responsibility of inventory management via computer, schedule planning for part-time employees and payroll accounting for part-time employees. - Cashier at cash desk, helping with closing the shop and balance the cash register at opening / closing - Ad hoc tasks in the shop. - Maternity back up for team leader, including responsibility of inventory management via computer, schedule planning for part-time employees and payroll accounting for part-time employees.



Kohberg Bakery Group

• Denmark
• Food and Beverage Manufacturing
• 100 - 200 Employee

• Order Taker

  • Apr 1996 - Sep 1997

  Part time - Receiving orders for next day bread delivery for the retail business via the phone. - Proactively contacting shops who have not called in their order. Part time - Receiving orders for next day bread delivery for the retail business via the phone. - Proactively contacting shops who have not called in their order.