Jennifer Sisavath

Senior Customer Service Representative at UNICOM Engineering (formerly NEI)
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Contact Information
us****@****om
(386) 825-5501
Location
Blackstone, Massachusetts, United States, US
Languages
  • English -
  • Laotian -
Skills

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Bio

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Credentials

  • Introduction to Lean Principles
    Manufacturing Extension Partnership
    Sep, 2012
    - Nov, 2024

Experience

  • UNICOM Engineering
    • United States
    • Computer Hardware Manufacturing
    • 200 - 300 Employee
    • Senior Customer Service Representative
      • Nov 2015 - Present

      •Providing high-quality customer service by identifying customer needs •Confer with Finance teams regarding billing and return issues •Ensure every entry is processed with the highest attention to detail •Communicate effectively with customers, team members, and supervisors •Troubleshoot any issues regarding orders •Providing high-quality customer service by identifying customer needs •Confer with Finance teams regarding billing and return issues •Ensure every entry is processed with the highest attention to detail •Communicate effectively with customers, team members, and supervisors •Troubleshoot any issues regarding orders

  • UNICOM Engineering
    • Canton, MA
    • Customer Service Representative
      • Jan 2008 - Oct 2015

      •Enter orders and process for customers and Account Executives •Communicate order information to customers •Ensure products ship according to customer requirements •Provide support and expertise to individuals when dealing with current and ongoing issues. •Train team members to effectively ensure orders are book correctly by the customer needs. •Enter orders and process for customers and Account Executives •Communicate order information to customers •Ensure products ship according to customer requirements •Provide support and expertise to individuals when dealing with current and ongoing issues. •Train team members to effectively ensure orders are book correctly by the customer needs.

Education

  • Rhode Island College
    Bachelor's degree in Business Management, Business Administration and Management, General
    2015 - 2017
  • Community College of Rhode Island
    Associate's degree in General Studies and Business, Business Administration and Management, General
    2010 - 2014

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