Jennifer Shitta MMP , WAACSP

Virtual Assistant at HIREMOTE AFRICA
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos, Lagos State, Nigeria, NG
Languages
  • English -
  • yoruba -
  • Pidgin -
  • Igbo -
  • Isoko -
  • French -

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Credentials

  • West Africa Association of Customer Service Professional
    West Africa Association of Customer Service Professional
    May, 2023
    - Sep, 2024
  • General Remote Work Specialist
    HIREMOTE AFRICA
    May, 2023
    - Sep, 2024

Experience

  • HIREMOTE AFRICA
    • Nigeria
    • E-Learning Providers
    • 1 - 100 Employee
    • Virtual Assistant
      • Feb 2023 - Present

       Implemented high-quality administrative support which includes managing email correspondence, scheduling appointments, and handling traveling arrangements, thereby increasing administrative efficiency by 30%.  Increased client satisfaction by coordinating and managing projects with cross-functional teams which ensured timely delivery and project success.  Ensured timely and efficient customer service and satisfaction by keeping an eye on and responding to consumer questions and comments on social media sites.  Proactively identified areas for process improvement, making recommendations to clients that streamlined operations and improve overall efficiency, resulting in improved productivity and cost savings.  Employed a variety of lead-generation techniques, including paid advertising, social media marketing, and email marketing, to enhance brand recognition. Show less

  • Lagos State Health Service Commission
    • Senior Hospital Administrator
      • Sep 2016 - Present

       Implemented policies and procedures which reduced administrative costs and improve employee efficiencies.  Developed and installed an automated database for patient record management, resulting in a 68% increase in service delivery efficiency.  Aligned with the accounting department in the formulation of the yearly hospital budget, while guaranteeing 100% budget implementation.  Executed various administrative tasks, including travel arrangements using travel perks, Scheduling, submission of expense reports, and other correspondence for the Corporate Development Team and senior leadership. Show less

  • Pledge Finance
    • United States
    • Software Development
    • 1 - 100 Employee
    • Client Services Officer
      • Mar 2016 - Sep 2016

       Fostered effective communication between the Hospital and other establishments by prompt and diplomatic correspondence.  Coordinated communications, tracked requests, and followed up on 15 or more requests every day, identifying those that were crucial and needed to be addressed right away.  Answered incoming calls and emails from patients, families, and caregivers to address questions or concerns about insurance coverage.  Developed and implemented new client onboarding procedures in collaboration with cross-functional teams, which resulted in a 30% decrease in onboarding time and an increase in client satisfaction.  Deployed CRM software to collect and analyze customer data, finding trends and possibilities for upselling and cross-selling goods and services, leading to a 25% increase in income from current customers. Show less

  • INDEPENDENT ELECTORAL COMMISSION
    • Kenya
    • Legislative Offices
    • 200 - 300 Employee
    • Adminstration Officer (NYSC)
      • 2014 - 2015

      • Assisted the head of department in carrying out administrative duties. • Organizing programs and meeting for the commission. • Managed internal official correspondences within my department. • Disseminated of electoral activities. • Distribution and continuous voters’ registration tools. • Worked as a front desk personnel. • Assisted the head of department in carrying out administrative duties. • Organizing programs and meeting for the commission. • Managed internal official correspondences within my department. • Disseminated of electoral activities. • Distribution and continuous voters’ registration tools. • Worked as a front desk personnel.

  • Sesor Empowerment Foundation
    • Nigeria
    • Non-profit Organizations
    • 1 - 100 Employee
    • Program Support Officer
      • Dec 2013 - Jun 2014

      • Assisted‎ in‎ the‎ implementation‎ and‎ management‎ of‎ various‎ programs,‎ ensuring‎ adherence‎ to‎ timelines‎ and‎ budgets. ⁣• Conducted‎ research‎ and‎ analysis‎ on‎ program-related‎ issues‎ and‎ provided‎ recommendations‎ to‎ program‎ managers. ⁣• Coordinated‎ with‎ stakeholders‎ to‎ ensure‎ effective‎ communication‎ and‎ collaboration‎ throughout‎ the‎ program‎ lifecycle. ⁣• Maintained‎ program‎ documentation‎ and‎ records,‎ including‎ budget,‎ progress‎ reports,‎ and‎ evaluation‎ results. ⁣• Assisted‎ in‎ the‎ development‎ of‎ program‎ proposals,‎ including‎ budgets‎ and‎ timelines. Show less

Education

  • University of Ibadan
    Bachelor's degree
    2010 - 2013
  • University of Lagos
    Masters in Managerial Psychology, Psychology
    2019 - 2020

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