Experience

Century, LLC

• United States
• Manufacturing
• 1 - 100 Employee

• Product Line Specialist/Scheduler at Century Inc.

  • Sep 2018 - Present

  Process orders to include part numbers, routings, material requisitions, and other key elements to ensure customer delivery requirements. Communicate with customers, inside sales/PLS team and any other individual/team on orders, requests, and to share information in order to provide effective customer service. Coordinate special projects/requests related to specific markets and customers in order to meet customer requirements. Process deviation reports to ensure proper corrective action is taken. Maintain closed order files to ensure organization and completeness of the files. Coordinate with project managers and production to sequence manufacturing. Assist the manufacturing department to actively manage the production schedule. Research and assign manufacturing times and due dates on parts as needed and document during the releasing process. Coordinate with departments and project managers as needed to identify any issues.



Brick Packaging

• United States
• Telecommunications

• Sales Support Coordinator

  • Apr 2016 - Sep 2017

  Brick Packaging is built on our ability to cater to the wine and food industries by anticipating and meeting our customers’ packaging needs. We are a packaging distribution company founded on quality, integrity and customer service. Brick Packaging works with you to supply your packaging needs efficiently, effectively and on your schedule. Our package is the partner to your product! Assists with multiple vendor communication to coordinate purchase orders. Provides updated and accurate shipping dates, tracking information and customer dropship orders status. Coordinates logistics on a national and international orders. Manages custom order art projects for customers from start to completion through multipoint approvals, manufacturing, and delivery. Manages custom corrugated projects for customer’s needs. Analyze and interpret incoming data to provide real-time responses on order inquire to customer service and sales. Properly administered CRM as it related to all vendor specific information including account creation, and general account information.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Support Coordinator (Sales Ops)

  • Jul 2012 - Nov 2015

  Provide World Class Sales Support to Distribution, Sales, Resellers and Direct Customers Responsible for high volume international order review. Fielded and executed high volume communications. Utilized multiplatform resources for research, workflow, and closure of customer inquiries across multiple platforms. Easily adapted to new processes and company acquisitions. Identified and escalated stalled orders to ensure on time fulfillment. Managed critical order support to international customers including shipping information, invoice inquires, customs documentations, and technical support assistance. Reconciled fulfilled orders with Dell GFX tool. Worked closely with distribution on one-off SKU requests. Coordinated and executed on multiple order queues for various software segments.



Quest Software

• United States
• Software Development
• 700 & Above Employee

• Channel Operations Specialist

  • Jun 2011 - Jul 2012

  Supported the North Americas channel through regular communication and coordination directly with partners and internal teams across sales, marketing, and operations to drive revenue. Worked directly with the Vice President of Channel Sales, marketing and other departments. Served as the primary point of contact for channel support across ScriptLogic partners as well as North American distributors and volume resellers for the entire Quest Software organization. Assisted with partner program (Deal Registration) management, reimbursements, and check requests. Aided with order processing. Managed end of month and quarter tracking of opportunities through resellers and distribution for sales organization to ensure all business was received. Updated Channel SharePoint site to maintain up-to-date content and relevancy. Properly administered SalesForce as it related to all channel specific information including contracts, tax exemption qualifications, account creation, partner levels, and general partner account information.



ScriptLogic

• United States
• Software Development
• 1 - 100 Employee

• Inside Channel Sales Representative

  • Feb 2007 - Jun 2011

  Cultivated strong business relationships at all levels with partners to maximize product awareness and generate revenue through the channel. Guaranteed that all orders and channel opportunities were processed in compliance with company booking standards. Liaison between distribution, partners, and sales organization with relationship building, monthly/quarterly/yearly business, and pipeline augmentation. Focused on partner sales, enablement, business planning, and business development of channel partners. Engaged and supported sales organization to facilitate business flow through the channel.



CA Technologies

• United States
• Software Development
• 700 & Above Employee

• Inside Partner Account Manager

  • Jun 2003 - Jan 2007

  Developed and supported relationships with channel partners, while serving as primary point of contact to identify opportunities business growth. Held responsibility in promoting to LAR partners and identify opportunities business growth. Developed and supported relationships with channel partners. Served as primary point of contact for partners on pricing, product, scheduling, and facilitation of customer necessities. Proactively assisted partners in lead generation through co-branded solution demonstrations, call campaigns, and marketing support. Cultivated and maintained productive business relationships with partner and improved customer loyalty by providing rapid and accurate service. Built and maintained partnerships, while consistently surpassing revenue growth and goals.