Jennifer Scopes BSc(Hons)
Product Manager at Methods- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Product Management
Tarigo Product ManagementMay, 2021- Nov, 2024 -
BCS Practitioner Data Protection
BCS, The Chartered Institute for IT -
prince2 practitioner
AXELOS Global Best Practice
Experience
-
Methods
-
United Kingdom
-
Information Technology & Services
-
300 - 400 Employee
-
Product Manager
-
Jan 2023 - Present
Currently working with the Department for Transport to implement a new Dynamics based system for processing departmental correspondence. When complete the system will have 2000 users and include correspondence for Invitations to ministers to attend events, and parliamentary questions for the government, Highlights so far have been: Presenting work on an app prototype to Baroness Vere Using experience of agile working to reduce work required for a task from circa 200 hours to 3 hours Taking the product from private to public beta Raising the awareness of the Product manager role through the Product CoP Show less
-
-
-
SSS Public Safety
-
United Kingdom
-
Public Safety
-
100 - 200 Employee
-
Product Manager
-
Apr 2021 - Dec 2022
• Assistant Product Manager for two SaaS comms products used in emergency control rooms both in the UK and internationally by police, fire, coastguard and the NHS. • Define product roadmaps and work with development, engineering, test and others to align plans and backlog to achieve roadmap deliverables. • Work with customers and primary stakeholders to understand their requirements and define new product features to meet them.• Craft business cases for new features considering the commercials and take them through thegovernance process including presenting to the governance board to secure investment.• Planned and led a large scale UX/UI redesign for a critical communications product. Including leading customer workshops, user interviews and control room visits to identify key areas for change. • Defined comms strategy to launch UX/UI to customers and the market and worked with Marketing director to design and write external communications for each release. • Presented redesigned UI to the Managing Director. • SC cleared working up to and including Restricted level. Show less
-
-
Product Owner
-
Sep 2019 - Apr 2021
• Product Owner for a SaaS RMS used by three UK police forces.• Responsible for definition of the core elements of the product and the management of the relationship between customers and internal stakeholders.• Defined the product backlog for development and test teams• Matrix manager within an agile software team, responsible for managing the workload of a multidisciplinary team. • Supported the team through covid lockdowns. • Led user workshops both f2f and remotely to identify user and operational requirements, pains and gains. • Developed new logical search functionality in consultation with system users and management. • Regularly received feedback from and negotiated with senior police and civilian staff about changes and new functionality for the product.• Led fortnightly product board meetings. • Regularly communicated with Senior Product Manager and Director level colleagues. • Created both technical and non-technical documents to inform board level decision making. Show less
-
-
Business Analyst
-
Jan 2019 - Aug 2019
• BA within an agile software team working on a Police RMS system in use across three UK police forces. • Took part in user workshops to understand and document requirements • Produced written Impact Analysis documents describing solutions to customer requirements. • Wrote work items from agreed Impact Analysis documents. • Worked closely with software developers and testers to ensure understanding of work items for development. • Stood in for Product Owner to lead customer UAT sessions, document defects and suggest product improvements. • Worked with users to design, document and create work items for a MoPI compliant system for managing police information. • Promoted to Product Owner within 8 months of joining the company.• Volunteered to work as part of a team to provide 24h cover on site for one of the UK’s largest police forces. Show less
-
-
-
Suffolk County Council
-
United Kingdom
-
Government Administration
-
700 & Above Employee
-
Business Change Analyst
-
Oct 2016 - Jan 2019
• BA on an ambitious project to drive process improvement through the introduction of a new CMS for social care. • Worked with teams across the whole of Children’s Social Care and most of Adults Social Care. • Involved in the full span of the project from procurement to go live and beyond. • Led staff engagement workshops and 121 user interviews to identify pains and gains. • Carried out qualitative analysis on the output of workshops and interviews to identify hotspots for change within the organisation. • Contributed to production of requirements document • Led UAT for children’s social care teams, prioritising and logging defects through Jira direct with the software provider Show less
-
-
-
East Suffolk Council
-
United Kingdom
-
Government Administration
-
200 - 300 Employee
-
Senior Auditor
-
Nov 2015 - Oct 2016
• Planned and carried out internal audits across the full range of district council operations. • Led an audit team on large scale audit of Council tax, Housing benefit and NNDR behalf of two councils. • Produced audit reports which informed decision making at full council level. • Planned and carried out internal audits across the full range of district council operations. • Led an audit team on large scale audit of Council tax, Housing benefit and NNDR behalf of two councils. • Produced audit reports which informed decision making at full council level.
-
-
-
Suffolk County Council
-
United Kingdom
-
Government Administration
-
700 & Above Employee
-
Lead Internal Auditor
-
Apr 2014 - Nov 2015
• Responsible for entire audits from definition of scope to producing written report and agreeing actions with management. • Supervised work of auditors in the team. • Carried out data analysis and financial information analysis • Experience of auditing full range of council activities including financial systems, business processes, social media, corporate debt management, IT security, building security. • Skilled at identification of risks and controls. • Regularly led on audits of external customer organisations including Police Show less
-
-
-
West Suffolk Councils
-
Government Administration
-
1 - 100 Employee
-
Auditor
-
Oct 2009 - Apr 2014
• Carried out audits across the full range of council operations • Data protection officer for the council providing advice and answering Subject Access Requests • Carried out audits across the full range of council operations • Data protection officer for the council providing advice and answering Subject Access Requests
-
-
-
Tesco
-
United Kingdom
-
Retail
-
700 & Above Employee
-
Manager
-
Sep 2004 - Oct 2009
• Manager of a section of the store • Managed in-store cafe, counters and staff canteen • Line management of up to 30 staff • Accountable for achieving sales, waste and stock loss budgets. • Duty manager of the store on a rota basis with responsibility for the safe and legal operation of the store and supervision of up to 300 staff on shift. • Manager of a section of the store • Managed in-store cafe, counters and staff canteen • Line management of up to 30 staff • Accountable for achieving sales, waste and stock loss budgets. • Duty manager of the store on a rota basis with responsibility for the safe and legal operation of the store and supervision of up to 300 staff on shift.
-
-
-
Budgens
-
United Kingdom
-
Retail
-
200 - 300 Employee
-
Manager
-
Jan 2002 - Sep 2004
• Progressed from graduate trainee to acting store manager for one of the largest stores in the portfolio. • Responsible for the safe and legal operation of the store • Accountable for meeting targets for sales, waste and stock loss • Responsible for financial processes • Overall authority for staff management of up to 60 staff • Managed two total store refits • Progressed from graduate trainee to acting store manager for one of the largest stores in the portfolio. • Responsible for the safe and legal operation of the store • Accountable for meeting targets for sales, waste and stock loss • Responsible for financial processes • Overall authority for staff management of up to 60 staff • Managed two total store refits
-
-
Education
-
1997 - 2001
Teesside University
BSc(Hons), Psychology -
Lincoln College gb
A levels, Chemistry Biology Psychology
Community
